Enterprise Rent-A-Car

Reviews

• NG

  Nick Gloria

  Nov 11, 2025
  2.0
  Upon renting the vehicle the vehicle was dirty and in need of a watch. I was told they do not watch vehicles at that location and that I could take it to a car wash on my own time. I do not feel like you have to watch a dirty vehicle on my own time when I'm paying for a vehicle rental. Then I had noticed scratches underneath all of the dirt adding more stress and more phone calls to my process too much too much
• IT

  Ira Thor

  Nov 1, 2025
  1.0
  It has taken me a few months to write this review because I'm still furious. I want to express my outrage and disappointment with Enterprise, specifically your location at 3443 Highway 9, Unit 2, Freehold, NJ 07728. I had made a reservation on June 22, 2025, through Expedia (Itinerary #73149227764284) for a luxury vehicle—Audi A4 or BMW 3 Series or similar—for a special 25th wedding anniversary couple’s trip to Vermont and Maine, scheduled for July 10-14, 2025. Imagine the morning of Thursday, July 10 when I stood there in utter disbelief when the manager on duty told me there was no vehicle available. Shock quickly turned to anger. I found myself scrambling desperately to try to save my anniversary trip, ultimately having to use my personal vehicle, which was seriously overdue for service for a trip of that length. This was not a choice—it was a last resort, risking long-term damage to my car simply because Enterprise did not fulfill its commitment. Being told that you “tried to contact me” just 45 minutes before pickup is, frankly, insulting. Why accept reservations weeks in advance, especially for an expensive, top-tier car, only to leave your customers stranded? This isn’t the first time this location has failed me, but it will be the last. Your complete disregard for customer commitments and for the significance of milestone occasions like this is unacceptable. Enterprise has lost my business, and I will make sure to share my experience far and wide so nobody I know will ever rent from this company again. Absolutely unacceptable.
• MM

  Mindy

  Sep 13, 2025
  5.0
  Everyone I dealt with on the phone, in person & even someone who picked me up —they were all kind, knowledgeable and during check in/out efficient & patient. Should the need arise I would definitely return to Freehold Enterprise & Without reservation recommend it to others.
• TM

  Tiara M

  Sep 13, 2025
  5.0
  Everyone in the office was amazing! They made the process so easy and quick. I thought it would be a complete headache to rent a car, as it was my first time, but was pleasantly surprised!! Upon drop off, Brianna was very polite and made the process a breeze. I will be recommending enterprise to others and if I am ever in need of another rental, I know where to go!! Thank you so much!
• RC

  Regina Colonna

  Aug 14, 2025
  1.0
  Problems from start to end. I had an insurance claim which was paying for a SUV rental car in Enterprise. I made a reservation with a week in advance and when I went in they did not have anything ready for me. Instead gave me a truck and then later on a car, neither which substituted a SUV or mini van that I needed for work. Each employee would promise me something different and not follow through with it. Terrible service and would not recommend.

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