Enterprise Rent-A-Car

Reviews

• JH

  Ja Sung Heo

  Apr 9, 2026
  5.0
  Very kind, rapid servicer. Will recommend friends.
• JM

  Janette Medina

  Apr 8, 2026
  5.0
  I can't say anything more, if you need a car with a touch of family, this is the place!!! You have Sanantha, Justin, Luis etc. They are fabulous!
• SE

  Shelon Edwards

  Apr 1, 2026
  1.0
  They forced their insurance on the customer Causing financial distress
• JM

  Jay Mapa

  Mar 25, 2026
  4.0
  Nothing at all. Everyone in the Enterprise Fairview location staff was helpful. From Luis who picked me up from the car repair shop, Matt helping me on the phone with any questions and rental, and the lady who helped me ensure my car keys were not left in the rental after I returned.
• DP

  Dejesus P

  Mar 24, 2026
  1.0
  I had a very disappointing experience at the Enterprise location on Kennedy Blvd in North Bergen, NJ. I’ve been a loyal Enterprise customer for over 10 years and provided my membership number at the counter, but the employee told me that it “didn’t matter,” which was extremely frustrating and dismissive. I had a confirmed reservation and took a taxi to the location, expecting a smooth pickup. I brought a debit card along with a bank statement and additional documentation, but I was turned away because I didn’t have utility bills in my name. While I understand policies exist, this was never clearly explained during the reservation process. What made the situation worse was the poor customer service. There was no effort to help, no alternatives offered, and the overall attitude felt unprofessional and unhelpful. As a long-time customer, I expected better treatment, clearer communication, and at least some level of consideration for my history with the company. Instead, I lost time, money, and left feeling disrespected. I hope management reviews this location’s customer service and communication practices so other customers don’t go through the same experience.

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