Enterprise Rent-A-Car

Reviews

• CC

  Cindy

  Apr 12, 2026
  5.0
  So helpful and sweet staff! Was in and out quickly and answered all questions without hesitation.
• AR

  angeldelarosa100 de la rosa

  Apr 3, 2026
  5.0
  Me gusta la forma como me atienden cada vez que voy ...Los muchacho de la sucursal englewood son bien dinamico
• KC

  Kirill Charpo

  Apr 2, 2026
  1.0
  Very negative experience with Enterprise I rented a car for one week and specifically asked what would happen if I returned it earlier. I was told everything would be recalculated based on the actual rental period. I returned the car after 5 days, but I did not receive any refund at all. Later I found out there was apparently some “5 days plus 2 free days” policy, but nobody explained that to me when I picked up the car After that, I tried to resolve the issue and spoke with Lee, who works there. He promised me a partial refund of $90. It has now been almost a month, and I have received nothing. No refund, no follow-up Calling them is also a nightmare, you can only get through after many attempts. When I finally reached someone, I was told they would look into it and call me back the same day or, at the latest, the next day. Nobody ever called back Terrible customer service both at the local office and from the company overall. Very disappointing experience
• AR

  Ahmed Reda

  Apr 1, 2026
  1.0
  I had a very disappointing experience with this Enterprise location. When I arrived to pick up my reserved vehicle, I was told the car I booked was not available, and I had to pay extra just to get a different one. The replacement car I received was in unacceptable condition. The back seat was dirty and had food (including a banana), which made the car feel very unhygienic and poorly maintained. When I returned the vehicle, I raised the issue, and the staff told me they would follow up with a call to resolve it. However, I never received any response. I’ve had good experiences with Enterprise in the past, but this specific location provided very poor customer service and did not honor their commitment to follow up. I hope this issue is taken seriously and addressed.
• DD

  Davis

  Mar 30, 2026
  5.0
  Got a rental here. Pick up and drop-off were smooth. Felt taken care of as a customer. Patrick was great! He was professional and friendly. I needed to change my payment method and he made that completely hassle-free.

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