Enterprise Rent-A-Car

3.9
432 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Elizabeth, NJ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Carlton Road location today.

Location

Enterprise Rent-A-Car
754 Carlton Rd. US Hwy 1 North, Elizabeth, NJ
07202, United States

Hours

Reviews

3.9
432 reviews
5 stars
254
4 stars
47
3 stars
32
2 stars
12
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting specific employees for their exceptional service.

Cleanliness Issues

Several reviews mentioned that the cars were not clean upon pickup, with reports of dirt and unpleasant odors.

Reservation Problems

Numerous customers experienced issues with their reservations, including cancellations and unavailability of the requested vehicles.

Mixed Experiences

While some customers had positive experiences, others reported significant dissatisfaction, particularly regarding management and communication.
  • NN
    Nigara Nametova
    4 days ago
    1.0
    Very disappointing experience Enterprise accepted my reservation for an 8-passenger vehicle, then later called and said the car was not available. This is extremely strange, because I had already paid for insurance through Priceline and made my travel plans based on this reservation. What makes the situation even worse: I later called another Enterprise location and was told that the exact same vehicle WAS available. However, the agent at Enterprise NJ Elizabeth insisted that there was no car and did not even try to help, offer alternatives, or look for a solution.The agent was rude and unprofessional during the conversation.The same vehicle was available at Enterprise on Hylan Boulevard, but no effort was made to transfer or assist. As a result, I had to: Spend a lot of time and nerves resolving the issue myself Call Priceline on my own to cancel the insurance Deal with the fact that the Enterprise agent refused to cancel the reservation and said he would not do it. Overall, this was a very strange and frustrating location with poor customer service and no willingness to help the client. Be careful when booking at Enterprise NJ Elizabeth.
  • AA
    Adisa Ahmetspahic
    Dec 27, 2025
    5.0
    Very fast service, I booked a bigger car but Rep said no big SUV were available and offered a smaller one mid SUV. Great service better than Staten Island
  • CN
    Christian noubi
    Dec 20, 2025
    5.0
    Process was super simple and quick. The rental was super affordable. Carlos was extremely professional and kind so thank you to him for his assistance. Highly recommend and will be renting again
  • WD
    Wilma Dominguez
    Dec 11, 2025
    4.0
    My experience with this car rental center was good. They did the best to fulfill my car requirements. The customer service overall was good and they assisted me with the right car and with a smooth process, Thanks to Alexis and Zamir.
  • OJ
    Orlando Jaquez
    Dec 5, 2025
    5.0
    Fast service and excellent customer service 👌

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Elizabeth, NJ?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars, with flexible rental options to suit your needs.

Where is Enterprise Rent-A-Car located in Elizabeth, NJ?

Enterprise Rent-A-Car is located at 754 Carlton Rd. US Hwy 1 North, Elizabeth, NJ 07202.