Customer Service
Many customers praised the staff for being friendly, professional, and accommodating throughout the rental process.
Rental Process
The rental process was often described as smooth and efficient, with several customers noting quick check-ins and easy returns.
Vehicle Condition
There were mixed reviews regarding the condition of the vehicles, with some customers receiving clean and well-maintained cars, while others reported issues such as low oil and cleanliness.
Communication Issues
Several customers experienced problems with communication, including long wait times on the phone and issues with reservations not being honored.
Hidden Fees
Multiple reviews highlighted concerns about hidden fees and unclear pricing, leading to dissatisfaction with the overall cost of rentals.