Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Edison.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
439 reviews
5 stars
291
4 stars
62
3 stars
22
2 stars
12
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Feedback on staff is mixed; while many customers praised the friendliness and professionalism of the team, others reported unprofessional behavior and poor customer service experiences.
Service Quality
Customers generally appreciated the quick and efficient service, but there were complaints about mistakes made during service, such as damaging vehicles or upselling unnecessary services.
Pricing Transparency
Several reviews highlighted issues with pricing, including unexpected charges for services and parts, leading to dissatisfaction among customers who felt misled.
Customer Loyalty
Long-term customers expressed disappointment with recent changes in service quality and staff, indicating a decline in the overall experience compared to previous visits.
Overall Experience
While many customers had positive experiences with quick service and knowledgeable staff, there were significant concerns regarding trust and transparency, leading to mixed overall satisfaction.
- JFJasmin FabianNov 2, 20251.0Update: refunded by Cash App 17 days later as the transaction was not a hold. Never returning! Shame I had to do this review but after a year of going here with no issues the new staff are the most dense people I’ve met. Bring back the old manager please! I requested 3 times “no filter changes as I do them myself” because apparently once is not enough. Then because they want to get someone in quicker they “cancelled” my payment (THEY DID NOT AND I AM DISPUTING AS WE SPEAK) to move me forward to get them in (even though I am paying how long can It take to finish? ) then re ran my payment and charged me twice. I explained that I was charged twice. The guy says no it’s a hold. I physically show him my transaction and how it is not pending prior to paying Again. I asked to speak to the manager because I want to know how long until the money returns to my account. Neither the employee Nor the manager can tell me how long before my money was returned. I will never be coming back.(except for my refund)
- DMDavid MiotOct 29, 20255.0Friendly and helpful staff.
- PRPatricia RadcliffeOct 6, 20255.0The service reps are always friendly but professional. I have a rapport with them as I’ve been coming to this Valvoline for over 20 years. I wish the price was still the same as then! But I always use a coupon and that helps.
- NMNick ManchiseOct 4, 20255.0Great job! Fast and efficient. The crew were awesome. I'll definitely be back.
- HHhayley hohmannSep 26, 20251.0I visited for a routine oil change, but during the process, the associate lowered the hood support bar in a way that scratched the hood of my vehicle. Immediately after noticing the damage, I contacted Valvoline customer care. I was placed on a three-way call with the store manager, who—before even reviewing a single photo—dismissed the incident by saying it “sounded like a rock” caused the damage. After I submitted photos and went in person to speak with Matt, I physically demonstrated to him how the bar lined up exactly with the scratch. He acknowledged this at the time and told me he would follow up with quality control by the end of the day. Later, I received another three-way call with Matt and customer service, only to be told my claim was denied because video footage supposedly showed no damage. When I requested to see the video, I was refused. To make matters worse, Matt contradicted what we had just reviewed in person, suddenly claiming the bar did not match, despite my clear demonstration. This behavior came across as evasive and dishonest. My car is brand new, and I know every detail of it. The damage aligns exactly with the hood bar, and I also have supporting video evidence of my own showing this. Instead of being treated fairly, I have been dismissed, gaslit, and denied transparency in the review process. Not only have you lost a LOYAL customer but youve tainted my entire experience of trusting a company with my money.
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change in Edison provide?
Valvoline Instant Oil Change offers 15-minute, stay-in-your-car oil changes and a wide range of preventive vehicle maintenance services for all types of vehicles.
What are the operating hours of Valvoline Instant Oil Change in Edison?
They are open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturday and Sunday from 8:00 AM to 5:00 PM. They are closed on certain holidays like November 27 and December 25, 2025.
Do I need an appointment to get an oil change at Valvoline Instant Oil Change in Edison?
No, Valvoline Instant Oil Change does not require appointments for their services; you can walk in anytime during business hours.
What forms of payment does Valvoline Instant Oil Change accept?
They accept debit cards, credit cards, and mobile NFC payments for convenient transactions.
Where is Valvoline Instant Oil Change located in Edison?
It is located at 24 Parsonage Road, Edison, NJ 08837, United States.
How long has Valvoline Instant Oil Change been serving the Edison community?
Valvoline Instant Oil Change has been serving the Edison community since it opened on July 1, 2009, and the brand has nearly 40 years of experience.
Can I follow Valvoline Instant Oil Change Edison on social media?
Yes, you can find them on Facebook at https://www.facebook.com/100197269417474 and on Instagram under the handle @valvolineinstantoilchange.
What nearby dining options can I explore around Valvoline Instant Oil Change in Edison?
You can enjoy meals at Meemah Chinese-Malaysian Cuisines, which offers Indian and Chinese dishes, conveniently located near the service station.
Are there any healthcare facilities close to Valvoline Instant Oil Change in Edison?
Yes, several healthcare facilities such as RWJ Physician Enterprise Edison, BeVITAL Wellness Center, and the Skin Cancer and Cosmetic Surgery Center of New Jersey are nearby for any medical needs you may have before or after your vehicle service.
Can I find any mobile or electronics stores near Valvoline Instant Oil Change in Edison?
Yes, T-Mobile stores are nearby for your mobile phone and telecommunications needs, as well as Chenoa Information Services for electronics and medical supplies.