Enterprise Rent-A-Car

Reviews

• WM

  Whitney m

  3 days ago
  1.0
  The move very slow, no order in the place. They rely on customers to remember who came in first. They don’t greet the customers. My appointment was 30 minutes ago and I’m still waiting, while they’re checking in other customers that came after me. It also stinks in here, it smells like cats.
• KW

  Kiko Wall

  6 days ago
  5.0
  Great Experience all round, the made Easy and Quick even do the where very Busy
• LJ

  L J

  Jan 1, 2026
  5.0
  The staff at the East Orange location were phenomenal. I initially rented a vehicle that unfortunately broke down, and the subsequent switch-out process—particularly involving the Wayne location—was extremely challenging and inconvenient. After approximately a week, the East Orange team was able to switch me into another vehicle, and for that I am very grateful. While I would highly recommend the East Orange location, the switch-out process and the team responsible for coordinating it could benefit from additional training. After my vehicle broke down in Clifton, no replacement options were offered, so I took the initiative to contact approximately ten different locations myself before finally reaching Wayne, which agreed to the switch. When I called back to update my Uber destination from Clifton to Wayne, I was advised that I would need to remain in Clifton until a vehicle became available. This resulted in my husband—who was waiting for me at dialysis—being picked up two hours late. I asked whether I could leave the vehicle and retrieve the replacement rental, but I was initially told no and informed that I would not be provided a second vehicle until the first was picked up. I was given a two-hour wait time; however, at the end of that period, the tow company notified me there would be an additional one-hour delay. At that point, they agreed to provide a second vehicle and complete the switch. Despite the difficulties with the switch-out process, the East Orange staff were professional, helpful, and accommodating, and they ultimately made the situation right.
• LE

  LYNETTE Est

  Dec 19, 2025
  5.0
  I had a great experience with them and would advice any one to visit them. The manager is exceptional and I commend him on his professionalism. He was at the desk answering the phones and really doing a lot that I had to comment on his performance immediately. Just amazing.
• RM

  Ruth Moreno

  Dec 17, 2025
  5.0
  The customer service rep was kind and explained everything

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