Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Terrence, Nigel, and Brielle for their exceptional service.
Reservation Issues
Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and poor communication regarding changes, leading to customer dissatisfaction.
Cleanliness and Maintenance
While some customers noted that vehicles were clean and well-maintained, others reported issues with cleanliness and vehicle condition, including odors and visible dirt.
Efficiency
Customers appreciated the quick and efficient service during the rental process, although some mentioned long wait times and understaffing as areas for improvement.