Penske Used Truck Center

Reviews

• JS

  James T. Sanders

  Jul 31, 2025
  5.0
  Great Customer Service!!! Great People!!
• LB

  Lorenzo Balmer

  Jul 7, 2025
  1.0
  I recently purchased a truck on 6/5/25 It has been an awful experience Due to Lack of response from customer support. Purchasing the truck was not the hard part , everybody answers your questions and responds until the deal is sealed , then they can care less about assisting you. They don’t stand by what is advertised on the Penske site regarding the condition of the trucks ie: level 1 , Level 2 …. DONT BE FOOLED The worst part - i haven’t even had truck one full month yet with my first Payment due / rapidly approaching and the commercial vehicle has had 2 major break downs Support doesn’t reply, sends you in circles , half responds to emails . The mechanics have seen my truck and claimed to have fixed the problem only for the issue to happen again , immediately after picking it up !! And it wasn’t a small problem either , it’s actually the engine . A major problem I’ve asked for reimbursement due to having to get a rental to keep a float - this has taken more then 2 wks to be reviewed and i am still back at square one with a truck that does not function at all , and a ton of rental invoices to keep my business afloat . Disgusting !!! Buyers beware
• JG

  Jadon Garcia

  May 27, 2025
  1.0
  I Recently bought a truck for my plumbing company. It was a 2017 Ford Tran 250 with only 60,000 miles, I had my mechanic go over it like I do every vehicle that I purchase, he did a full inspection and noticed that there was extreme carbon buildup on the cylinders, he verified it by having me come in to look at it, I sent an email to Penske customer service and a few days. I received a call stating that the vehicle was fully inspected and there was nothing wrong with it when sold.|
• BD

  Brandon machin (Gromie Dude)

  May 14, 2025
  1.0
  Penske has sold us trucks for our entire fleet for over a decade now, every time we have received a truck it is an issue... we thought bought nice 2017 freightliner cascadia. We bought 3 others within the last two years!! I was in the market for another at the moment but not going back Penske anymore Maybe Ryder or Bentley truck services. this one we needed to replace a truck that burnt up. JACAMO (penske used truck manager) I had called him to let him know our issues with our truck bc we only put 3,000 miles on the truck. It has a bad clutch, he was telling me how good his office/ department is in Dayton bc I was worried about getting a truck from there because of our situation and he made sure to tell me "this service department is top notch and they will go over the truck"you're telling me that he just let a truck slip out of there out of the service center with a bad clutch. He goes "I'm not a mechanic" just shows you how nobody cares anymore

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