Hessert Chevrolet of Cherry HIll

Reviews

• LK

  L K

  3 days ago
  1.0
  Fraud by salesperson: I wish I could give this dealership 0 stars. My family went there to purchase a vehicle, and the salesperson assured them that the car title would be available within 1–2 weeks so they could re-register the vehicle in New York for their limousine business. However, after the sale was completed, the salesperson stopped responding to texts and phone calls. When my family went back to the dealership for help, they were told the salesperson was on vacation and no one could say when he would return. The dealership also refused to assist in any way or address the situation. As a result, my family is now stuck in a very difficult position. They traded in their previous vehicle, took on a large loan, and now have a vehicle they cannot use for the purpose they purchased it for. The lack of communication and support from this dealership has been extremely frustrating and disappointing.
• DK

  Davin Kaur

  4 days ago
  1.0
  Fraud by salesperson: Purchased Suburban from dealership for business purpose. Salesperson promised to provide us with title within 2 weeks after purchase. After 3 weeks when we went to get registration, plates and title of the car. They handed us a photocopy of the MCO and said this is title. They totally refused to do anything . When I said I will take legal action one of the sales person showed me thumbs up. This was their behavior I never expected. They messed up with my credit and put me on hold with a huge loan. Be ware of them. I had very bad experience with them.
• HS

  H S

  4 days ago
  1.0
  Fraud by salesperson: I wish I could give 0. Told salesperson that I need to buy Suburban to register in NY to use it for my limousine business. Wanted to buy 2026 LT but instead he told me to buy 2025 Suburban high country, as that will help me in the limousine business. He suggested to register the vehicle in NJ and promised to get me the title in 1 to 2 weeks so I can re register it in NY. After 4 weeks they told me to come to pickup the car plates, registration and title. When I went there they gave me a photocopy of the MCO instead and refused to give a title. And refused to provide any solution to this situation. Now I am so mentally upset as I lost my old vehicle that I traded and stuck with a huge loan and can't use this vehicle for limousine business purpose. Don't know how I will pay off this giant loan.
• SR

  Singh raj

  4 days ago
  1.0
  Fraud by salesperson: Wish I could give 0. I had one of the worst nightmare ever with this dealership and strongly warn others to be very careful. I went there to purchase a **2025 Chevrolet Suburban on Feb 14th 2026** to start my limousine business and needed the vehicle registered in New York. The salesperson suggested that we register the vehicle in New Jersey instead to “save on sales taxes.” He assured us multiple times that this was normal and promised we would receive the **title within 1–2 weeks** so we could then transfer and register the vehicle in NY. After waiting **4 weeks**, they finally called us to come pick up the plates, registration, and title. When we arrived, instead of the title they handed us **a photocopy of the MCO (Manufacturer’s Certificate of Origin)** and refused to provide the actual title. This completely prevents us from registering the vehicle in New York and has now put our entire limousine business plan on hold with a huge loan amount. This situation feels extremely deceptive and unprofessional. We relied on the dealership’s guidance and promises, and now we’re stuck with a vehicle we cannot register in New York. To make things worse, the salesperson who sold us the car has conveniently been “on vacation” for the past two weeks and has **stopped responding to calls and messages**. Before the sale, he constantly called and messaged us. Now that the deal is done and there’s a problem, he’s completely disappeared. This has caused **a lot of stress and financial uncertainty** for the family. If you are considering buying a car here, **please be very careful and get everything in writing**. Our experience has been extremely disappointing. Not sure what to do and where to complain. Lost my old vehicle that I exchanged and ended up with a 90k loan for 6 years, which I don't know how I will pay.
• KD

  Kevin Dayton

  Feb 16, 2026
  1.0
  I’ll tell you what, I don’t normally right reviews for anybody . My last trip to Hessert was very disappointing. I felt I was almost scammed/ lied to . I took my truck to the service center because of a fan under-speed code. Come to find out there was snow caked up in the shroud pushing against the fan not allowing it to spin . That was the truth . They didn’t lie about that. After I was told they were going to charge me 500 DOLLARS to remove the snow that had to be “ chiseled out” And also remove the shroud that’s a “pain” . Also they need to check for “fan alignment “ which is total bs. They put these technical terms down to make it sound complicated. Keep in mind there was no parts that had to be replaced. I declined the service “which they weren’t to happy about. What they don’t know is that I am to a mechanic . I give credit where it’s due and yes they found the snow jammed up there and I didnt .” My trucks under warranty “ that’s the only reason I brought it to Chevy” I went home and before even going to my shop to put it on the lift I laid underneath the truck and pulled the snow out by hand . It took me 3 minutes . No tools needed. The shroud didn’t need to be removed. Spun the fans by hand and they weren’t hitting anything . Zero damage. I let the truck heat up and the fans kicked on . Moral of the story they saw me as a money maker. I couldn’t imagine how many other people would have fell for this and paid that ridiculous 500 dollars for something you could have done yourself laying out front of your house in a few minutes . Also removing the shroud is nothing less then a few bolts and clips that would have taken me an additional 5 minutes if I needed to do it . I will not be returning to this dealer ship. It was very very disheartening.

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