Hessert Chevrolet of Cherry HIll

Reviews

• NB

  Nazalia Beniquez-Cuevas

  Feb 6, 2026
  5.0
  Recently, we had some mechanical issues with our Traverse truck and were blessed to have John from the service department help us. He was spectacular!! He was able to schedule us within a few short days for an urgent mechanical issue and finish the repair on the same day. This is our second time working with John and he once again, exceeded our expectations. Upon pick up, Ryan helped us to get checked out and use our rewards for an additional service we requested. It was almost closing time and he exhibited the same patience and kindness we received throughout the whole experience. Thank you Hessert for a great experience!
• EE

  Erika

  Feb 1, 2026
  1.0
  Service Manager, I am writing to formally express my concerns regarding my most recent service visit, as well as the ongoing issues we have consistently experienced with your service department. Over multiple visits, interactions with service staff have felt pushy, dismissive, and at times outright rude. Asking questions about repairs and costs often seems to be treated as an inconvenience, as if we are somehow out of line for wanting clarity. These are not small or insignificant purchases—vehicle repairs are major financial expenses, and customers should feel comfortable asking questions without being made to feel bothersome or unwelcome. Most recently, we brought our vehicle in for an oil change and brake service. Based on our assessment, we believed we needed brake pads and possibly rotors. Prior to making the appointment, we reviewed Hessert’s website and saw the advertised rebate as well as the GM and AC Delco brake pad and rotor options. We were satisfied with both the pricing and the choices available, which factored into our decision to schedule service with your dealership. After dropping off the vehicle, we received a call quoting approximately $1,100 for front rotors, brake pads, and an oil change. This immediately raised concerns, as we were not given any option regarding parts (GM vs. AC Delco), and the pricing did not align with what was advertised on your website. When I brought this up to the service department, I was told, “Those aren’t real prices on our website. I don’t know why they do that—that’s not what it costs.” After pushing further, I was offered a 10% discount. This response is extremely troubling. Advertising pricing and options on your own website and then dismissing them as “not real” when questioned is deceptive and unacceptable. If those prices are not honored, they should not be listed. If customers are not actually given part options, those options should be removed from the website. Customers should not be told that the higher-priced option is the only choice while being made to believe the advertised options are meaningless. This experience has seriously impacted our trust in your service department. We expect transparency, respect, and honesty—especially when dealing with significant repair costs. I hope this feedback is taken seriously and addressed internally so future customers do not encounter the same issues.
• KT

  Krista Toomin

  Jan 29, 2026
  5.0
  Highly recommend them for service! My car warranty company, CarShield, really dropped the ball, and made an already stressful and overwhelming situation worse by playing the run around on an approved repair. But, Ryan in their service dept. stayed on top of them every day, calling to follow up countless times, and make sure the repair got done. If I had a question or needed something, while Ryan was with another customer, the girls I'd speak with always took my messages and followed up. Jamie called me back twice with updates just to ensure I knew where everything was at in the process! I was so grateful. If you were looking for a dealership you can count on and trust, with great service all the way around, Hessert Chevrolet, Cherry Hill is it!
• GD

  Grace Du

  Jan 26, 2026
  1.0
  Last Thursday I sent my Chevy Volt to Hessert for diagnostic test. My appointment was 7:45AM. After my car was handed to the service guy around 8:30, the manager told me their shuttle took another 45 minutes. I said I will wait. But the shuttle came back after 10AM, which made me wait for over one and half hour! The service person called me later and told me after the diagnostic test, they need to do a reprogramming which cost $495. And it's not guaranteed that it could be fixed. My car is not new, and it's crucial to know how much do I need to spend to fix the problem, so I can make a sound decision if I should keep the car or trade it. I asked him politely if the reprogramming does not work, what could be the next step and how much money I may need to spend on fixing the car. I think that's reasonable for me to know the possible solution if this does not work. He answered me impatiently that he have answered me over 10 times that he does not have an answer for my question. And if I don't want to fix it, just pay the diagnostic fee and take the car. I feel very disappointed. I don't know what will happen to my car and how much money I need to spend.
• EP

  Eduardo Camilo Pereira

  Jan 21, 2026
  1.0
  Purchase a car in another store, but with the same manager 9 days ago. Told the sales man Thomas if they familiar with RI they told me yes we are. Look like they judge by your skin color. I informed the manager name Tina the car is for my company. She told me on January 12 they already submitted the paperwork to the DMV. In fact, they didn’t. Discover they submitted on January 16th. She says “it’s the process”. I recorded all conversation. They only need your money. They are rude, zero education and incompetent. I am PhD and very educated man. I consider to present my complaint to the state of Pennsylvania. The problem if this dealer is the management! When I purchased the car the tire was done (plug on the side). They refused to change the tire and only paid 250 for the tire cost -1250 dollars! They. fixed the glove box due my pressure! One word: please avoid this dealer. They are not honest and professional. When I confronted Tina about my paperwork submission she answered with bad behavior. Very arrogant people and zero education! To the owner: if you wanna build your business you have the wrong staff! According to the 4th amendment, all US citizen is supposed to be treated with respect, dignity and equally! Tina changed the behavior when I informed her I am professor and PhD! Last time I called to this dealer asking for my paperwork Tina didn’t provided the information and didn’t allow me to speak! To the people of New Jersey: Avoid this dealer please!!!! I am US citizen and paid my money and supported to be treated with dignity. They assumed I cannot pay for the car, because I am black! To the owner: discrimination is a federal crime! They don’t respect the costumer! Tina promised to send the proof of submission by email and in fact she didn’t! Legal action can be filed if they continue to provide me the proof of submission by email! Don’t trust them!!!! When I call to ask for information about my paperwork they instructed the operator to disconnect the call. They will take your money and will try to humiliate you! Fortunately recorded all conversation! New Jersey is a immigrant state. Don’t trust them! If you ask for your car paperwork they will try to intimidate you! To the owner: free speed is protected by the First Amendment! Treat all US citizen equally!Tina promised to send the proof of submission by email and in fact she didn’t! Legal action can be filed if they continue to provide me the proof of submission by email! Don’t trust them!!!! Tina says she will not give me any information about my car paperwork they, which I paid for, because I gave them 1 star. To the owner: my rights is protected by state and federal laws. I am a free man and don’t accept intimidation! I paid MY MONEY and thought you are professional and respect the costumer. But unfortunately you guys don’t! For all PA and NJ avoid this dealer!!!!

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