Business Details
About
Auto Body ShopAuto Repair ShopAuto Dent Removal ServiceAuto Body RepairAuto MaintenanceAuto Glass Shop
Britland Auto Body is a leading auto body repair and paint shop with three convenient locations in Green Brook, Bridgewater, and Ringoes, New Jersey. We specialize in comprehensive collision repair, paintless dent repair, and auto painting services. Our team of certified technicians uses state-of-the-art equipment to ensure your vehicle is restored to its pre-accident condition. We pride ourselves on our commitment to quality, customer service, and quick turnaround times. Whether you've been in a minor fender-bender or a major accident, trust Britland Auto Body to bring your car back to life.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Britland Auto Body of Bridgewater
26 Kearney St., Bridgewater, NJ
08807, United States
Hours
Reviews
4.8
1,061 reviews
5 stars
963
4 stars
50
3 stars13
2 stars8
1 star
27
What are people saying?
AI-generated from recent customer reviews
Repair Quality
Many customers praised the high quality of repairs, noting that their vehicles looked brand new after service.
Customer Service
Feedback highlighted excellent customer service, with staff being described as friendly, professional, and attentive throughout the repair process.
Communication
Customers appreciated the consistent updates and communication regarding the status of their repairs, which contributed to a positive experience.
Timeliness
While some reviews mentioned delays, many customers reported that their vehicles were completed ahead of schedule and within the promised timeframe.
Trust Issues
A few customers expressed concerns about trust and transparency, citing issues with additional repairs and lack of responsiveness.
- PKPete Kuba5 days ago5.0Quick turnaround on my mom's Honda CRV. I received regular text updates throughout the process letting me know exactly where we were in the repair process. Deborah, the office manager, was super helpful and pleasant to speak with. Really couldn't ask for more. Repair came out great. Highly recommended.
- ADAshley DonayreNov 4, 20255.0When a deer jumps into the side of your car, it’s easy to get a little shaken. I’m so thankful for the incredibly kind and patient service we received! The repair work was no small task, yet they finished it in half the expected time so I could have my car back for a mini vacation. And it looks great. I wouldn’t go anywhere else for body work—these guys are the best!
- GGGregoryNov 3, 20255.0Great experience although my repair was late by a week or two patience is key! They even cleaned the inside and outside of my car and found my keys I lost inside the vehicle! Really pleased with their work would recommend! Car looks brand new! Also they even worked out the payment with my insurance and the person who hit me so I didn’t have to worry about payment which was nice.
- EPEd PadillaOct 31, 20255.0My car was savaged by 10 wild dogs (not joking). There were scratches all over the paint and even headlamps. one of the little ones, always the nastiest, ripped the rain guard off of my back tire. I can’t describe how upset I was. I love dogs. The staff at Britland Auto Body made returning my car to “as good as new” an easy process and treated my car like their own. Any issue they encountered while repairing was explained well and resolved quickly, and I was kept well informed right until the moment I picked up my car. I would unreservedly recommend Britland Auto Body and plan on returning if I ever run into those dogs again.
- SLStephen LavenderOct 28, 20253.0***Posting an update. Upon reading my review, Britland called and apologized for misdiagnosing the issue and for the time we were without the car. They acknowledged the seriousness of the mistake and took accountability. This week, I received a check for $260…the cost of the actual repair. Mistakes happen but not everyone owns it. Changing the review from 1 to 3 stars. ————————————————— My son had an accident in late December and Allstate directed us to Britland for repair. Over the weeks that the car was there, they kept finding new things to repair, stretching the repair to almost $8000 and 6 weeks in the shop. They explained as they broke the car down further, they found more and more damage. It was extremely frustrating as the repair stretched on and on… 8 months later, we heard a rattle and brought the car back because we suspected it was related to the prior repair. They pointed out some scratches on the hub cap and said he must have hit something and damaged the sway bar. They quoted me a week for repair and $1600. After a week, they told me a part (sway bar) was delayed again so I picked it up and brought it to Bridgewater Motorworks, who is my regular mechanic for years. The sway bar was fine but the subframe was missing a bolt and another one was loose. They didn’t tighten them down on the first repair! One of the bushings needed to be replaced but it was $260 and a one day job. Not $1600 and over a week. See the “broken” sway bar pictured. I’d report them back to my insurance company but it’s not worth my time for $260. This post is enough. I do not trust this shop.
Frequently Asked Questions About Britland Auto Body of Bridgewater
Do I Have The Right To Select The Shop That Will Repair My Vehicle?
It’s your car, your choice! We recommend you select a repair shop that will be an advocate for you, the vehicle owner. One who uses manufacturer recommended repair procedures and parts. This assures the repairs are done based on approved repair methodology of your vehicle manufacturer.
How Long Will It Take To Repair My Vehicle?
We understand the importance of returning your vehicle to you. It is never easy to be without your vehicle, but we strive to make it as simple and hassle free as possible. The repair time depends on several factors. The extent of damage, availability of parts and insurance approval all effect your repair time. Occasionally delays occur that are unexpected such as hidden damage or parts shipping. We will give you an expected out-date providing we do not run into any parts or supplement issues. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. The repair time depends on several factors.
Why Can’t I Get An Estimate Over The Phone?
There are many factors that can greatly effect estimated repair costs. Parts prices and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage that is not visible and may also need wheel alignment. Our expert staff will provide a thorough, accurate estimate after carefully examining your vehicle.
Do You Provide a Warranty On My Repair?
Yes. We guarantee all repairs with a Lifetime Warranty.
Where Do I Get My Claim Number?
Claim numbers are issued by your insurance company at the time you report your accident. Write your claim number down and bring it in with you when you come in to begin the repair process, we will handle the insurance negotiations for you. If you do not have your claim number contact your insurance representative, or we will contact them for you.
What is a "Direct Repair" Shop or DRP?
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. For your convenience, when you use a preferred shop, the repair process is streamlined. You don't have to be hassled with getting estimates. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repair.
Do I Have To Pay a Deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Who Do I Pay My Deductible To?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What Are Betterment Charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Will The Parts Be Ordered Before I Drop Off My Vehicle For Repairs?
We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
If My Vehicle Frame Is Damaged Is It a Total Loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can You Match The Paint Color On My Vehicle?
Yes. Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I Get Other Service Work Done While My Vehicle Is In The Shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
How Can I Get a Rental Car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How Will I Know When My Vehicle Repair Is Completed?
You will be notified when your vehicle is ready to be picked up. You can also check this website. The Vehicle Repair Status is displayed on your customer information page. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
What types of auto body repairs does Britland Auto Body of Bridgewater specialize in?
Britland Auto Body of Bridgewater specializes in domestic and foreign auto body repairs, including paintless dent removal, glass replacement, bumper repair and replacement, and comprehensive collision repair services.
Does Britland Auto Body of Bridgewater provide a warranty on repairs?
Yes, all repairs are guaranteed with a Lifetime Warranty to ensure quality and customer satisfaction.
How long will it take to repair my vehicle at Britland Auto Body of Bridgewater?
Repair time depends on damage extent, part availability, and insurance approval. Delays can occur due to hidden damage or parts shipping. Your advisor can provide a specific estimate for your vehicle.
Can I get an estimate over the phone?
No, estimates require a thorough vehicle examination as many repair costs depend on hidden damage and professional software pricing.
What payment options are accepted at Britland Auto Body of Bridgewater?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
What are the business hours for Britland Auto Body of Bridgewater?
The shop is open Monday through Friday from 7:30 AM to 5:30 PM and is closed on Saturdays and Sundays.
Does Britland Auto Body of Bridgewater offer pickup and delivery services?
They offer in-store vehicle pickup but do not provide delivery services.
What nearby places can I visit while my car is being repaired at Britland Auto Body of Bridgewater?
Nearby you can visit Grape Expectations winery and liquor store for a drink or visit local sports venues such as Dominate The Diamond baseball field and ZONED Sports Academy gym for some recreation.
How can nearby automotive services like Cort Auto Body and Chimney Rock Automotive assist me when I visit Britland Auto Body of Bridgewater?
Nearby automotive centers such as Cort Auto Body and Chimney Rock Automotive provide additional repair and tire services, offering convenient options if you need specialized services beyond Britland Auto Body's offerings.
Is Britland Auto Body of Bridgewater accessible for customers with disabilities?
Yes, the facility has wheelchair-accessible entrances, parking, and restrooms to accommodate all customers.