Business Details
About
Auto Body ShopAuto Repair ShopAuto Dent Removal ServiceAuto Body RepairAuto MaintenanceAuto Glass Shop
Britland Auto Body is a leading auto body repair and paint shop with three convenient locations in Green Brook, Bridgewater, and Ringoes, New Jersey. We specialize in comprehensive collision repair, paintless dent repair, and auto painting services. Our team of certified technicians uses state-of-the-art equipment to ensure your vehicle is restored to its pre-accident condition. We pride ourselves on our commitment to quality, customer service, and quick turnaround times. Whether you've been in a minor fender-bender or a major accident, trust Britland Auto Body to bring your car back to life.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Britland Auto Body of Bridgewater
26 Kearney St., Bridgewater, NJ
08807, United States
Hours
Reviews
4.8
1,083 reviews
5 stars
984
4 stars
50
3 stars13
2 stars9
1 star
27
What are people saying?
AI-generated from recent customer reviews
Repair Quality
Customers consistently praised the high quality of repairs, with many stating their vehicles looked brand new after service.
Customer Service
The staff received numerous compliments for their friendliness, professionalism, and effective communication throughout the repair process.
Timeliness
While many reviews highlighted quick turnaround times, some customers reported delays and issues with timely completion of repairs.
Communication
Most customers appreciated the regular updates and transparency regarding the repair status, although a few noted lapses in communication.
- MMmichael marra5 days ago5.0I am very pleased with the work you guys done.I was always update ld on thr progress on my vehicle from the adjuster Rudy.Britlands customer service entrance was pleasant,and courteous.My car is driving superbly.Thankyou agian Britlandautobody.
- RLRobert Long5 days ago5.0My wife hit a deer doing damage to nearly the entire front end of our vehicle. Edgar’s team of consummate professionals handled everything with the insurance company and gave updates on all progress. Rudy, who was our point of contact made sure everything was fixed so our SUV looked like the day we took it home (11 months earlier.) I can’t say enough about how perfect our vehicle looked when we picked it up. If you want the best work done and done right, the first time, Britland Auto Body lives up to the reputation! Thank you again!!!!!
- JIJoseph Iakoub6 days ago5.0Britland Auto Body will have my loyalty for any auto body needs moving forward! They provided a same day buff for me and it the job was nothing short of perfect. All of the staff maintained a wealth of knowledge, guided me through understanding the cause of the issue and were extremely courteous as I waited for the job to be done. Juri, Alyssa, and Danielle are nothing short of exemplary, providing top tier customer service. Very grateful I stopped by today! Thank you 🙏🏽
- CGCamilo GuzmanJan 3, 20265.0Britland auto body has a 5 stars service in all ways. Excellent body and paint work! Very good customer service. Great communication system, they keep you up to date about repairs, appointments, etc, with this very useful text messages communication system and email too. I totally recommend this shop if you want a complete and professional service. Spanish speaking staff is a great plus, as well.
- RRRuth RachelleJan 2, 20265.0Britland Auto Body of Bridgewater did an excellent job repairing my car. Their team was professional, kept me informed throughout the entire process, and delivered outstanding results. I highly recommend them.
Frequently Asked Questions About Britland Auto Body of Bridgewater
Do I Have The Right To Select The Shop That Will Repair My Vehicle?
It’s your car, your choice! We recommend you select a repair shop that will be an advocate for you, the vehicle owner. One who uses manufacturer recommended repair procedures and parts. This assures the repairs are done based on approved repair methodology of your vehicle manufacturer.
How Long Will It Take To Repair My Vehicle?
We understand the importance of returning your vehicle to you. It is never easy to be without your vehicle, but we strive to make it as simple and hassle free as possible. The repair time depends on several factors. The extent of damage, availability of parts and insurance approval all effect your repair time. Occasionally delays occur that are unexpected such as hidden damage or parts shipping. We will give you an expected out-date providing we do not run into any parts or supplement issues. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. The repair time depends on several factors.
Why Can’t I Get An Estimate Over The Phone?
There are many factors that can greatly effect estimated repair costs. Parts prices and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage that is not visible and may also need wheel alignment. Our expert staff will provide a thorough, accurate estimate after carefully examining your vehicle.
Do You Provide a Warranty On My Repair?
Yes. We guarantee all repairs with a Lifetime Warranty.
Where Do I Get My Claim Number?
Claim numbers are issued by your insurance company at the time you report your accident. Write your claim number down and bring it in with you when you come in to begin the repair process, we will handle the insurance negotiations for you. If you do not have your claim number contact your insurance representative, or we will contact them for you.
What is a "Direct Repair" Shop or DRP?
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. For your convenience, when you use a preferred shop, the repair process is streamlined. You don't have to be hassled with getting estimates. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repair.
Do I Have To Pay a Deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Who Do I Pay My Deductible To?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What Are Betterment Charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Will The Parts Be Ordered Before I Drop Off My Vehicle For Repairs?
We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
If My Vehicle Frame Is Damaged Is It a Total Loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can You Match The Paint Color On My Vehicle?
Yes. Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I Get Other Service Work Done While My Vehicle Is In The Shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
How Can I Get a Rental Car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How Will I Know When My Vehicle Repair Is Completed?
You will be notified when your vehicle is ready to be picked up. You can also check this website. The Vehicle Repair Status is displayed on your customer information page. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
What types of auto body repairs does Britland Auto Body of Bridgewater specialize in?
Britland Auto Body of Bridgewater specializes in domestic and foreign auto body repairs, including paintless dent removal, glass replacement, bumper repair and replacement, and comprehensive collision repair services.
Does Britland Auto Body of Bridgewater provide a warranty on repairs?
Yes, all repairs are guaranteed with a Lifetime Warranty to ensure quality and customer satisfaction.
How long will it take to repair my vehicle at Britland Auto Body of Bridgewater?
Repair time depends on damage extent, part availability, and insurance approval. Delays can occur due to hidden damage or parts shipping. Your advisor can provide a specific estimate for your vehicle.
Can I get an estimate over the phone?
No, estimates require a thorough vehicle examination as many repair costs depend on hidden damage and professional software pricing.
What payment options are accepted at Britland Auto Body of Bridgewater?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
What are the business hours for Britland Auto Body of Bridgewater?
The shop is open Monday through Friday from 7:30 AM to 5:30 PM and is closed on Saturdays and Sundays.
Does Britland Auto Body of Bridgewater offer pickup and delivery services?
They offer in-store vehicle pickup but do not provide delivery services.
What nearby places can I visit while my car is being repaired at Britland Auto Body of Bridgewater?
Nearby you can visit Grape Expectations winery and liquor store for a drink or visit local sports venues such as Dominate The Diamond baseball field and ZONED Sports Academy gym for some recreation.
How can nearby automotive services like Cort Auto Body and Chimney Rock Automotive assist me when I visit Britland Auto Body of Bridgewater?
Nearby automotive centers such as Cort Auto Body and Chimney Rock Automotive provide additional repair and tire services, offering convenient options if you need specialized services beyond Britland Auto Body's offerings.
Is Britland Auto Body of Bridgewater accessible for customers with disabilities?
Yes, the facility has wheelchair-accessible entrances, parking, and restrooms to accommodate all customers.