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AutoZone Auto Parts

4.1
(655 reviews)

Business Details

79 New Bridge Rd, Bergenfield, NJ
07621, United States
(201) 387-0119
https://www.autozone.com/locations/nj/bergenfield/79-new-bridge-rd.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone New Bridge Rd in Bergenfield, NJ is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Bergenfield, NJ or call us at (201) 387-0119.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
79 New Bridge Rd, Bergenfield, NJ
07621, United States

Hours

Reviews

4.1
655 reviews
5 stars
372
4 stars
140
3 stars
58
2 stars
29
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, many customers reported poor service, lack of assistance, and unprofessional behavior from staff.

Staff Knowledge

Several reviews highlighted the expertise of specific employees, particularly Juan Lopera and others, who provided valuable assistance and product knowledge.

Store Organization

Customers expressed frustration with the store's organization and management, citing disorganization, long wait times, and inconsistent communication regarding product availability.

Product Availability

There were complaints about the availability of products, with customers often finding items out of stock or experiencing issues with online orders.
  • EK
    Eytan Karlin
    1 day ago
    5.0
    Very helpful
  • JR
    Jed Reyes
    2 days ago
    5.0
    I asked for a car battery load test and the attendant helped.gave me useful info about my car battery health. If my battery does indeed need changing ill go back here.
  • HS
    hanifah stephenson
    Feb 18, 2026
    1.0
    I called this AutoZone location ahead of time to confirm that someone would be available to check the life of my car battery. I specifically explained that I was traveling with my child and asked whether I should bring the vehicle in. Steven told me the car needed to be there and indicated that I would be able to get assistance. I drove to the store based on that information. When I arrived, I was told they could not help me because only two employees were working and they were unable to step outside. What made this more frustrating was the interaction immediately before mine. The customer ahead of me was purchasing a battery and asked about installation. Steven initially indicated they could not install it because it was raining. Not because of staffing — because of the weather. It was a light drizzle. So the explanation shifted. First it was “we can’t install because it’s raining.” Then for me it was “we can’t check your battery because there are only two people in the store.” If two employees were potentially available to install a battery outside in the rain, it is unclear why a simple battery test could not be completed moments later, especially when it was barely raining. If staffing or policy prevents outside services, that should be clearly communicated on the phone before asking a customer to drive over, especially when they have already explained they are traveling with a child. I value straightforward communication. What I experienced today felt inconsistent and dismissive of my time.
  • RH
    reinier de hombre
    Feb 15, 2026
    1.0
    Worst atention ever , nothing about help , with reason peoples going to auto-part .
  • VV
    Vane Villada
    Jan 14, 2026
    5.0
    Juan Lopera is the person who helped me with my car. He provided excellent service, was attentive, efficient, and friendly.

Brand Certified Facts from AutoZone Auto Parts

This information is certified by AutoZone Auto Parts and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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