Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone New Bridge Rd in Bergenfield, NJ is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Bergenfield, NJ or call us at (201) 387-0119.
I went in here looking for wiper blades. Went to the first employee. He directed me to another employee. I told him what I needed. He literally asked if I wanted both driver and passenger wiper blades. Who the hell just buys one ? The things move in tandem and get worn out together. The employee just didn't want to read what was on the screen. I grab what I need and go to pay. 3 registers open. One of the employees literally picked up my stuff without a word and brought it to a self checkout. Their " tap" feature was magically not working, which is a huge red flag for stealing credit card info via "swipe". I will never, ever be back to this location. I expect competent employees in a place that sells parts for dangerous, multi-ton cars.
MU
Martin Uribe
Apr 22, 2026
1.0
Very unprofessional service I never will visit this place again I went to purchase jumper cables i give them my commercial account and address and they were very annoying trying to keep asking me questions even though the district manager was there and she knows who I am still asking me bs question and after she got me all upset was trying to tell me how she got promoted and she is the district manager I rather give my business somewhere else but Autozone I definitely don’t recommend it this store avoid the headaches with the bad customer service advance auto in down the road
EB
Emmanuel Bastard
Mar 7, 2026
1.0
Don't go there. They are not friendly and not helpful. Supposedly following procedures but when you go to another Auto Zone, strangely they help and sell you what you need. First time i have issues in an Auto Zone shop...
JR
Jed Reyes
Mar 3, 2026
5.0
I asked for a car battery load test and the attendant helped.gave me useful info about my car battery health. If my battery does indeed need changing ill go back here.
HS
hanifah stephenson
Feb 18, 2026
1.0
I called this AutoZone location ahead of time to confirm that someone would be available to check the life of my car battery. I specifically explained that I was traveling with my child and asked whether I should bring the vehicle in. Steven told me the car needed to be there and indicated that I would be able to get assistance.
I drove to the store based on that information. When I arrived, I was told they could not help me because only two employees were working and they were unable to step outside.
What made this more frustrating was the interaction immediately before mine. The customer ahead of me was purchasing a battery and asked about installation. Steven initially indicated they could not install it because it was raining. Not because of staffing — because of the weather. It was a light drizzle.
So the explanation shifted. First it was “we can’t install because it’s raining.” Then for me it was “we can’t check your battery because there are only two people in the store.” If two employees were potentially available to install a battery outside in the rain, it is unclear why a simple battery test could not be completed moments later, especially when it was barely raining.
If staffing or policy prevents outside services, that should be clearly communicated on the phone before asking a customer to drive over, especially when they have already explained they are traveling with a child.
I value straightforward communication. What I experienced today felt inconsistent and dismissive of my time.
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