Jiffy Lube

Reviews

• EF

  E J F

  5 days ago
  1.0
  Avoid this location like the plague. Two reasons: terrible quality control and a manager who is truly vicious. I had Jiffy Lube batteries installed in two different cars. When the first one failed after a few months, the manager Anthony told me it wasn’t the battery it was my alternator which they can’t test. I paid Midas to test it. They said it was fine. I paid to have the dealer look at it and they said Jiffy Lube installed the wrong battery. Anthony was not only insistent that they’d installed the right battery. When I tried to point out the error he immediately interrupted me and talked over me, not letting me say a single word that he wasn’t speaking over. It was bizarre, awful, rude, and obviously very upsetting since he smiles just fine when someone isn’t saying something he doesn’t want to hear. It was truly malignant behavior. I had the dealer install the correct battery and Jiffy Lube national apologized and refunded my purchase price. Fast forward six months and the battery in the other car failed within the warranty period. As with before, I had to jump it numerous times. I brought it in and was told that it tested fine and the problem was the alternator. They called Anthony, still the manager but not in the branch that day. He reiterated it’s not the battery it’s the alternator. When I mentioned that this was the same situation I’d experienced before, Anthony said that was “entirely irrelevant.” He talked on another two or three minutes. When I started to say, quite calmly, “I dont think it’s entirely irrelevant” - he started speaking over me. When I asked if I could make my case, he spoke over me. He would not let me say a single word. Literally not a word. Our conversation was on a speaker phone. His staff could all hear his approach. I was embarrassed for them to hear their manager treat a customer so awfully. Fast forward, the dealer tested the alternator. It’s working perfectly. They tested the battery and it failed. They said the plates are faulty. Also, I was told that when Jiffy Lube did the last oil change they didn’t install a drain plug gasket. I will say positive things about the customer service at national hq. They were apologetic and responsive. I clicked overpriced because their quality control and customer service aren’t worth a thin dime. Bottom line, STAY AWAY FROM THIS TOXIC LOCATION
• WL

  Wayne Lydem

  Dec 19, 2025
  5.0
  West Len Jiffy lube were fast , great service and informative and honor their discounts. Sweet
• AT

  Andrew Tolbert

  Dec 16, 2025
  5.0
  Quick and easy. Staff is well informed and courteous.
• NR

  Noah Rosenzweig

  Nov 24, 2025
  5.0
  James, Ryan & Tyler all were very helpful… Thanks for the great service 😊
• NM

  Nick McLaren

  Nov 9, 2025
  1.0
  Never going back. Cost ($168 - 12qt non sythetic) was double last oil change, one town over. They refused to give me a receipt. Still havent been able to get reimbursed. Negative interaction with rude service manager, was very unprofessional. More details below: Price not disclosed beforehand, and it's annoying since this more than double the last oil change I had at Pronto, $70, which was also faster and included fluid top off. I can live with the price gouge, but... Getting a receipt from the Lebanon location was impossible. First they told me they were out of ink, so it couldn't be done. The then offered to email it to me. After 10 minutes, I went back and was told "it takes awhile". One week later, no receipt, but TWO satisfaction surveys. Lol. Returned again, and was initially told they still had no ink and that couldn't control Staples. Only was given a blurry picture of their monitor after a somewhat confrontational and rude interaction with their manager(?), in front of customers. I will not be going back, and advising my anyone who cares to listen to go anywhere else.

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