About
Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Mavis Tires & Brakes is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in Salem.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,014 reviews
5 stars
829
4 stars
46
3 stars
17
2 stars
16
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Scott and Luis.
Service Quality
While some customers reported excellent service and quick turnaround times, others experienced issues with poor workmanship and miscommunication.
Communication Issues
Several reviews highlighted poor communication regarding service times, pricing discrepancies, and lack of updates on vehicle status.
Management
New management received positive feedback for improving customer confidence, but some reviews criticized existing management for unprofessional behavior.
Safety Concerns
Multiple customers expressed serious concerns about safety due to improper tire installation and lack of accountability for damages.
- SRsteven Realejo1 day ago1.0Beware of the wait of this place they do more talking then installing tires.got here at 930am and still waiting and its almost 2pm and only 1 tire is on the car
- AQAnthony Quarantello4 days ago5.0Great and fast service all around! Special thanks to Tiffany for being super helpful with the whole process!
- EGErnesto Obregón García4 days ago1.0On Saturday, October 18, 2025, at 11:00 AM, I had an appointment for a tire check, oil change, and to ensure my 2011 Infiniti G37X was in good condition. Only the tire pressure monitoring system (TPMS) lights were on.During the inspection, the technician working on my car crashed into a toolbox, damaging the front of the car, the bumper, the trunk lid, and dislodging the fenders from their original position, not to mention possible internal damage.They replaced two sensors on two tires, changed the oil, and installed a new filter. I spent more than five hours at that shop for that work.Less than 30 minutes after I left, the tire pressure monitoring system lights came on on the dashboard.On Monday, October 20th, I returned to that shop to have the shoddy work repaired.They replaced two more sensors, for which I had to pay double for the service on the first day and now for a second day.Days passed, and I didn't receive any calls. I called on October 31st, 2025, demanding an answer. I couldn't wait any longer; how long was this going to go on?It seemed they were playing games with me, lying that they were working on the issue, which wasn't true.They had photos, video footage, all the information they needed to send to any body shop for a quote. They scheduled an appointment for Saturday, November 1st, at 9:30 AM at 16 Pine St, Methuen, MA, at the shop called ALL AUTO BODY & COLLISION, for a quote.When I arrived that day, it turned out the body shop was closed.I wasted miles, time, labor, and fuel that only affected me; nobody cared about that, because it was my time, not theirs.On November 3rd I sent a message to the manager that they had made an appointment for November 19th, which was the closest date they could get at another body shop SK Auto Body 348 Howe st, Methuen 01844.Two days before the appointment, I sent a text message asking them to confirm that everything was properly planned for that day.As expected, I never received a response.I called many times, but no one answered.I called the body shop, and they confirmed I had an appointment that day with Mavis Tires & Brakes at 10:30 AM for my 2011 Infiniti G37X.They had the photo and could provide a quote with it.The day of the appointment arrived. I traveled 45 miles, skipping work.The Body Shop staff met me and gave me an estimate, but they needed to contact Mavis to finalize the payment, the rental car, and other arrangements.We spent over 40 minutes trying to speak with a Mavis representative, but they just kept putting the call on hold.The Body Shop staff spent their time trying to contact them and get a solution to the situation, which had already been going on for a month without any progress.In the end, Mavis didn't proceed. They didn't provide a quote, there was no rental car available, and the response was that I had to go to another body shop for another estimate. Seriously, was that the way things were going? This was reaching its limit. I was talking to the manager, Eduardo, but the connection kept dropping due to the poor signal where he was. He said they had been trying to contact me, but I wasn't answering. I heard all sorts of things, but seriously, no one had called me in days, not even the body shop, to discuss any agreement.I had to leave the body shop, still driving my damaged car. Mavis didn't respond; at this point, I was just told to get another estimate, and that was all. As another reviewer mentioned, that 4.5-star rating is as fake as the word itself. I truly don't recommend them at all. It's all lies and falsehoods, demonstrating zero interest in repairing my car. Now I'm going to take legal action, which I should have done from day one to avoid these losses. I have witnesses and compelling evidence to file a lawsuit with the truth on my side. I filed a police report and a Small Claims Court claim. It was three days of lost work, over 270 miles driven, time, money, and much more wasted with no solution in sight. No any more. See you in court… Good luck.
- CTCarl TownsendOct 31, 20252.0Went there hoping for help with a tire that went flat. No manager on duty and their tire removal machines were both broke down . On top of that , Their free air machine was not working. The attendant was very nice but unable to help us. Had to go elsewhere
- RMRebecca MongeOct 24, 20255.0I had a phenomenal service by new management. I was skeptical coming back but will continue to support Mavis because of the new management made me feel confident in the service!!
Frequently Asked Questions About Mavis Tires & Brakes
What are the COVID safety practices like here?
Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp
Can I come over and fill up the air in my tire?
Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.
Do you match tire prices from other retailers?
Yes, Mavis Tire has a low tire price guarantee, and also guarantees the price for 30 days after your purchase. Please bring the competitor price quote to your appointment or you can submit it on our website here: https://www.mavis.com/productcart/pc/_wewillbeatanyprice.asp.
Do you do wheel alignments?
Yes, for most cars, you can expect to pay approximately $89.99. Please contact your local store to get pricing or schedule an appointment for your vehicle. Find your store here: https://www.mavis.com/locations/
Do I need an appointment for you to look at my brakes?
No, an appointment is not necessary, but it’s recommended to make an appointment.
Can I wait while the work is done on my car?
Yes, you can wait inside or outside the store while the work is done. All locations have a waiting area with access to a Television and free Wi-Fi.
Do you do oil changes?
Yes, the price to perform an oil change varies by your car’s model and the type of oil it uses. We offer synthetic and conventional options.
Can I drop off my car and pick it back up?
Yes, we have overnight drop-off available. You can park your car in our lot and use dropbox to leave your keys. We will call you the next day to pick your car up.
I don’t want to wait; can I drop my car off and pick it up the same day?
Yes, you can drop your car off for same-day service and we will call you once your car is ready.
Can I get my windows tinted at Mavis?
No, we do not perform window tinting.
Do I need an appointment to get any services done?
No, we accept walk-ins for all services.
Do you fix flat tires?
Yes
Do you do state inspections?
We do state inspections but availability varies per store, please check here: https://www.mavis.com/car-inspection/ to find out if your store does inspections.
How much time does it take to do brakes?
The time to get rear brakes done depends on the vehicle. Our technicians are thorough and work diligently to get you in and out as soon as possible.
What do tires cost?
Tire prices vary by brand and size, to get an accurate cost for the tires you need, please call us or visit our website: https://www.mavis.com/productcart/pc/_shop_for_tires.asp
What types of services does Mavis Tires & Brakes offer?
Mavis Tires & Brakes offers tire sales, brakes, alignments, oil changes, batteries, suspension, and exhaust repair services.
Does Mavis Tires & Brakes require appointments for brake inspections?
No, appointments are not necessary for brake inspections but are recommended to ensure timely service.
Can I get a wheel alignment done at Mavis Tires & Brakes?
Yes, wheel alignments are available for most vehicles, typically around $89.99, but prices may vary by location.
Is there a price match guarantee on tires at Mavis Tires & Brakes?
Yes, Mavis offers a tire price match guarantee and maintains the price for 30 days after purchase with a competitor's price quote.
Are customers allowed to wait on-site during their vehicle service?
Yes, customers can wait inside or outside the store, where there is a waiting area with a television and free Wi-Fi.
Does Mavis Tires & Brakes provide overnight drop-off service?
Yes, overnight drop-off is available with a drop box for keys; the store will notify you when your vehicle is ready for pickup.
What are the payment options accepted at Mavis Tires & Brakes?
They accept American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
What are the operating hours for Mavis Tires & Brakes in Salem, NH?
The store is open Monday through Wednesday and Friday 8:00 AM–6:00 PM, Thursday 8:00 AM–8:30 PM, Saturday 8:00 AM–5:00 PM, and Sunday 9:00 AM–5:00 PM.
Are there any nearby places where I can grab a meal before or after visiting Mavis Tires & Brakes?
Yes, nearby dining options include Dunkin', Kelly's Roast Beef, Burger King, and D'Angelo Grilled Sandwiches, all conveniently close to the store.
What nearby automotive or tire shops are close to Mavis Tires & Brakes for additional options?
Nearby, you can find NTB - National Tire & Battery and BJ's Tire Center if you want to explore more tire and automotive services.
Are there any nearby shopping or convenience stores near Mavis Tires & Brakes?
Yes, stores like Target Store Salem, CVS Pharmacy inside Target, Market Basket supermarket, and Kmart are close by for your shopping needs.