Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection StationMavis Discount Tire
Mavis Tires & Brakes is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in Salem.
Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of individuals like Greg, Eddie, and Tiffany.
Service Speed
Several reviews highlighted the quick service, with many customers noting they were in and out in a timely manner.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, mentioning higher costs compared to competitors and issues with quoted prices not being honored.
Quality of Work
There were mixed reviews regarding the quality of work, with some customers reporting issues post-service, such as improper installations and damage to vehicles.
Communication Issues
Multiple reviews pointed out poor communication regarding service updates, appointment confirmations, and customer inquiries.
NS
Nicole Smith
3 days ago
1.0
Horrible is all I can say. Tried to schedule a simple tire rotation 3 times. First time they cancelled on me, second time they “didn’t have enough staff” and third time they had a system issue. I waited over an hour for their system to come back up. Once it restarted I was told I lost my place in line due to the issue. I will never come back to this place and I advise other to do the same.
BC
Ben Couture
Feb 21, 2026
5.0
Jeremy , Arthur and Jason at the Salem nh location did a great job. Customer service orientated and explained each level of service in detail. I would highly recommend.
MA
Mike Anderson
Feb 16, 2026
5.0
Went to Mavis Tires to check about getting an alignment as I bought four new tires at another establishment and their machine was down.
I called in the morning and was told the alignment lift was empty. I showed up and after the front desk attendant took my information and vehicle information, my car was taken in within 10 minutes. Took about 30 minutes to complete the alignment.
A mechanic told me I only needed a slight front-end alignment as the tires were slightly inward. I was surprised as I haven't had an alignment performed since 2020. It was good news.
My only gripe is the alignment cost $119.99. It was priced on the higher end compared to my regular mechanic, and BJs. The dealership was about $35 more.
Overall, it was quick, easy and simple. They took me in right away on the weekend, and did exactly what I needed. Good job!
MT
Matthew Thomson
Feb 15, 2026
1.0
Do not waste your time or money. Incompetent staff with no clue what is happening around them let alone in the store. Witnessed them “lose” the tires 3 customers, myself included had lost. They managed to find them when nobody would switch to the employee spiff brand. My wheel alignment is worse than when I went in. What a joke
MB
Melissa Brown
Feb 13, 2026
5.0
I had a great experience at Mavis Tires & Brakes in Salem, NH on 02/12/2026. The team was friendly, professional, and took the time to clearly explain what my car needed without any pressure. Service was completed in a timely manner, and everything was handled smoothly from check-in to pick-up. I really appreciated the honest communication and overall efficiency. I’ll definitely be back and would recommend this location to others.
Frequently Asked Questions About Mavis Tires & Brakes
What are the COVID safety practices like here?
Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp
Can I come over and fill up the air in my tire?
Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.
Do you match tire prices from other retailers?
Yes, Mavis Tire has a low tire price guarantee, and also guarantees the price for 30 days after your purchase. Please bring the competitor price quote to your appointment or you can submit it on our website here: https://www.mavis.com/productcart/pc/_wewillbeatanyprice.asp.
Do you do wheel alignments?
Yes, for most cars, you can expect to pay approximately $89.99. Please contact your local store to get pricing or schedule an appointment for your vehicle. Find your store here: https://www.mavis.com/locations/
Do I need an appointment for you to look at my brakes?
No, an appointment is not necessary, but it’s recommended to make an appointment.
Can I wait while the work is done on my car?
Yes, you can wait inside or outside the store while the work is done. All locations have a waiting area with access to a Television and free Wi-Fi.
Do you do oil changes?
Yes, the price to perform an oil change varies by your car’s model and the type of oil it uses. We offer synthetic and conventional options.
Can I drop off my car and pick it back up?
Yes, we have overnight drop-off available. You can park your car in our lot and use dropbox to leave your keys. We will call you the next day to pick your car up.
I don’t want to wait; can I drop my car off and pick it up the same day?
Yes, you can drop your car off for same-day service and we will call you once your car is ready.
Can I get my windows tinted at Mavis?
No, we do not perform window tinting.
Do I need an appointment to get any services done?
No, we accept walk-ins for all services.
Do you fix flat tires?
Yes
Do you do state inspections?
We do state inspections but availability varies per store, please check here: https://www.mavis.com/car-inspection/ to find out if your store does inspections.
How much time does it take to do brakes?
The time to get rear brakes done depends on the vehicle. Our technicians are thorough and work diligently to get you in and out as soon as possible.
What do tires cost?
Tire prices vary by brand and size, to get an accurate cost for the tires you need, please call us or visit our website: https://www.mavis.com/productcart/pc/_shop_for_tires.asp
What types of services does Mavis Tires & Brakes offer?