Jiffy Lube

3.9
318 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield Repair
Jiffy Lube offers fast, quality oil changes performed by trained technicians in SALEM. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
323 S Broadway, Salem, NH
03079, United States

Hours

Reviews

3.9
318 reviews
5 stars
198
4 stars
37
3 stars
9
2 stars
12
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from management, particularly from a manager named Randall, leading to a negative customer experience.

Service Quality

Several customers reported dissatisfaction with the quality of service, including incomplete oil changes and failure to perform promised tasks like checking tire pressure or cleaning.

Staff Professionalism

While some employees received praise for their professionalism and helpfulness, others were described as condescending and dismissive, creating a mixed impression of staff behavior.

Pricing Concerns

Customers frequently mentioned high prices for services, with some feeling they were overcharged for the quality of work received.

Efficiency

Some reviews noted quick service times, but others experienced long waits, indicating inconsistency in service speed.
  • GW
    Glen Wheeler
    Oct 27, 2025
    5.0
    Austin performed my service Flawlessly and efficiently! Great attitude and respect for the customer. I wish more locations had techs of his caliber. It's no surprise he is a Manager of another location! ( Nashua NH )-( he was filling in at the Salem location due to staffing shortages=dedication right there! ) He definitely earned my future business!!
  • YH
    yaohui huang
    Sep 16, 2025
    1.0
    Manager Randall was smoking in the main entrance! He was rude and threatening. I complained to him about replacing 126 pieces of fully synthetic oil and the oil filter on August 9th. Yesterday, the engine started shaking and the fault codes P0306 and P0316 appeared. I replaced the oil and filter at the repair shop, but they found the same Volkswagen oil filter. The filter hadn't been replaced at all. I hope the owner sees this! This so-called manager, Randall, only exacerbates conflicts. He's incapable of normal communication.
  • DD
    Debbie
    Sep 14, 2025
    3.0
    Fast easy guys were nice just a little too pricey
  • CK
    Cynthia Koutroubas
    Sep 4, 2025
    5.0
    Jimmy and Peanut aka Ramauni are very polite and explained exactly what he was doing. Trust worthy, definitely would recommend! Thanks gentleman
  • LL
    Lisa
    Aug 24, 2025
    1.0
    I will never be going to any Jiffy Lube ever again. The manager Randall has to be the rudest person ever. Explained nothing and made it seem like he was talking to a child when he was talking to me. When I said some thing about how he was talking to me he said he was the highest in sales in his district. Well good for you! Being use and arrogant gets you no where.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service