Enterprise Rent-A-Car

Reviews

• JB

  Jason Bottari

  3 days ago
  1.0
  WARNING: DO NOT RENT FROM THIS LOCATION – UNHEALTHY VEHICLE & ZERO REGARD FOR SAFETY The Incident: Maybe 2 days into my rental, while driving in clear conditions, the vehicle suddenly malfunctioned. I heard a loud beep, felt a physical jolt (like a roller coaster drop), and a Red Triangle (Critical Drive System Error) flashed on the dashboard. I immediately stopped to inspect the area. I had hit absolutely nothing—no debris, no bumps, no other vehicles. The Mechanical Failure: Despite no external impact, the drive system began making a loud, rhythmic grinding noise every time the car moved forward or in reverse. The only visible "damage" was the interior wheel well liner hanging down, likely shaken loose by the internal mechanical fault. The Response (The Reason You Should Stay Away): I contacted Enterprise immediately and told them word-for-word what happened. I explicitly told them: "I do not feel safe in this vehicle." Instead of swapping the car or ensuring my safety, they gave me two unacceptable options: Pay a $500 deductible upfront (preferably in cash) just to get into a safe car. Continue driving a car with a critical drive system fault until my own personal vehicle was finished. They essentially told me to risk my life in a malfunctioning car or pay them $500 for a mechanical failure I didn't cause. This office values your deductible more than your physical safety. "It’s heartening to know that Enterprise values human life so deeply. When it comes to their own staff, they 'wouldn't dream' of letting someone drive a car with a critical drive-system error—they towed it immediately because safety is their top priority. It’s just a shame that 'top priority' doesn't extend to the customers. I guess my safety is worth exactly $500 less than an employee’s." THE "CLEAN CARFAX" SCAM: How Enterprise Hides Major Damage If you think a clean Carfax report means a car is safe,think again. I learned the hard way that when you deal with a multi-million dollar corporation like Enterprise, "transparency" is just a marketing term. The Document Shell Game: After the drive system failure in my rental, I went back and forth with the claims department. I asked multiple times for the full repair history. Despite three different employees admitting the car went to three different shops, they would only provide one document: a bill for minor bodywork. They completely scrubbed the "Critical Drive System Error" from the record. According to their paperwork, the mechanical failure I experienced never happened. The Carfax Loophole: I ended up paying the deductible just to protect my credit, but then I did an experiment. I ran a Carfax on the vehicle I just paid to have repaired. The result? Zero accidents. Clean record. How is that possible? Here is the "backdoor loophole" you need to know: Self-Insured Corporations: Companies like Enterprise are often self-insured. They don't have to report to traditional insurance companies. Private Repair Networks: They own their own repair shops or have exclusive contracts with shops that are not required to report to Carfax. Fleet Vehicle Warnings: When you see "Fleet Vehicle" on a listing, it means the owner had the power to hide every accident, engine failure, and major repair the car ever had. The Bottom Line: Do not waste your money on Carfax thinking it protects you from fleet-owned vehicles. These companies have created a system where they can sell "certified" cars to unsuspecting consumers that have been through catastrophic failures—failures they simply chose not to put on paper. You aren't buying a "clean" car; you're buying a car with a scrubbed history. Don't be misled: A "Clean Carfax" is a choice, not a fact.
• JG

  Jose Juan Garcia

  Apr 26, 2026
  5.0
  Excelente
• SS

  Shawn Schwotzer

  Mar 17, 2026
  5.0
  Kevin at the second Street location in Manchester took good care of me. I had a vehicle for 20 days. It was fine and the pricing was good. Definitely would use them again.
• JM

  John Mercier

  Feb 21, 2026
  5.0
  Thank you Enterprise. Your convenient drop off and pick up at the Auto Body location is terrific!
• TT

  twotwovivid

  Feb 20, 2026
  5.0
  The staff was highly professional and efficient. The car was really nice, clean, and as close as possible to what I’d asked to have. I really felt like this office in particular was a partner to me. I wasn’t just another customer.

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