Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Hooksett Road in Hooksett, NH is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Hooksett, NH or call us at (603) 623-6854.
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers frequently noted that the store had a good selection of parts in stock, although there were instances of incorrect items being sold.
Mixed Experiences
While many reviews highlighted positive interactions, there were also complaints about unhelpful or rude staff, particularly regarding specific employees.
Return Policy
The return process received mixed feedback, with some customers appreciating the policy while others experienced issues with refunds and exchanges.
Store Environment
The store was generally described as clean and organized, contributing to a pleasant shopping experience.
RL
Ryan Labore
Nov 13, 2025
1.0
We called ahead to confirm they had the tool needed to fix our rear bearing, and they assured us they did. After driving all the way there, we were told they actually didn’t have the tool at all. When I asked why we were told otherwise, the only response I got was, “Why didn’t you try another store?”
That’s unacceptable customer service. If your team doesn’t have the correct information, don’t tell customers you do. This ended up wasting our time completely. The staff clearly needs better training and communication—this was extremely frustrating and unprofessional.
JM
Joseph Malatesta
Oct 14, 2025
2.0
Went in for an oil pan plug. The guy helping me wasn't to knowledgeable. Said there were 2 items in stock. When we went to the section where they were he forgot the part number and had to go back to the register and get it again. I bought the part even though the plug was a little shorter. After leaving I ones across the street to advance Auto parts and they had the correct size plug. So then I went and returned the plug to AutoZone and the return took a little longer than expected. I don't know maybe the guy was new or something. Had a similar experience before at this store with an item they said was in stock but the kid could not find it.
EM
Emily Melora
Sep 30, 2025
5.0
Connor and Joseph, the assistant store manager, were extremely kind and helpful. Both went out of their way to help with tracking down a warranty for a part and to get that part replaced. Definitely would recommend this store in particular to anyone in need of auto parts!
JL
Jean Labrie
Jun 18, 2018
5.0
Always great service
CH
Charles Hilton
Feb 23, 2017
5.0
Very helpful people. Good selection of the basics.