Monro Auto Service and Tire Centers

Reviews

• AW

  Alyssa Williams

  1 day ago
  5.0
  I had such a great experience at Monro Muffler Brake & Service in Franklin, NH. The guys here were incredibly kind, patient, and honest throughout the whole process. They took the time to work with me more than once, let me come back in, put my car up and thoroughly explain everything each time without ever making me feel like a burden. Sometimes, as a young woman in her 20s, dealing with car issues can feel intimidating, but they treated me with genuine respect and kindness and never once made me feel lesser than. They made the whole experience comfortable and reassuring. It’s rare to find people who are this willing to help and genuinely care about their customers. Their professionalism, honesty, and customer service truly stood out. I’m so grateful for how well they treated me and highly recommend them to anyone needing car service. Thank you again and again!!!!!!
• NR

  Nicole Rea

  6 days ago
  5.0
  David at the Franklin store was very helpful. I had a flat tire and had to get it patched. I called mid day on Saturday and he fit me right in. He showed me that my tires treads were getting low and needed to replace them. Thank you!
• AN

  Arielle Nelson

  Apr 24, 2026
  5.0
  David and Jay were amazing. I found a large screw in one of my tires and David and Jay were able to help me right away. They patched my tire up, and I was able to drive to Massachusetts safely from NH the next day as planned! They’re very friendly and very helpful!
• TV

  Tara Valliere

  Apr 11, 2026
  1.0
  I had my brakes replaced at Monroe in Franklin and immediately had squeaking. I brought the car back with an appointment, only to be told they never touched it because “tow jobs are the priority,” not scheduled appointments. Two days later they replaced the rear brakes again. I drove off and the squeaking started right away. When I called, they told me to bring it back on Saturday — unfortunately I need my car that day, which they didn’t care about. To make it worse, my daughter booked an oil change for 5:30pm, showed up on time, and was turned away with no explanation at all. The overall attitude has been rude, unprofessional, and dismissive. They don’t respect appointments, they don’t communicate, and they don’t seem to care about the customer experience at all.
• KM

  Kassie Mazzitelli

  Apr 10, 2026
  5.0
  This summer my ex husband mounted and balanced some oversized truck tires on my suv… which leaked air badly. I brought my vehicle here where they took every wheel off… replaced valve stems and a patch and mounted and balanced them correctly. The next day I had a flat tire which ended up being a screw in the tire, Eric got me in the same day and had it fixed like new. Very honest and empathetic service. Friendly, kind and informative. I will be returning!

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