Pilot Travel Center

3.7
1399 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Wood River, NE! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
11775 NE-11, Wood River, NE
68883, United States

Hours

Reviews

3.7
1,399 reviews
5 stars
600
4 stars
320
3 stars
195
2 stars
84
1 star
200

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted extremely dirty bathrooms and showers, with reports of unsanitary conditions and lack of cleaning.

Customer Service

Many customers expressed dissatisfaction with rude and unhelpful staff, citing poor service experiences.

Facility Size

The location was frequently described as too small and overcrowded, leading to long wait times and difficulty maneuvering.

Fueling Experience

Customers reported issues with the fuel pump setup, including long lines and malfunctioning pay-at-pump options.

Overall Impression

Overall, the business received a significant amount of negative feedback, with many customers advising others to avoid the location.
  • JW
    James Wright
    3 days ago
    5.0
    The ladies allowed me to get some hot water for my oatmeal, no charge.. ❣️🙏🏾✅️
  • HS
    Harpreet Singh
    Dec 24, 2025
    1.0
    Very bad place . 5 fueling machines Bt 3 not working,only 2 working, no def fueling machine. No DEF , no FOOD ,No showers, no restroom clean . Driver Only wasting time Why open this gas station ?? When Nothing works.
  • ME
    Mars El
    Dec 4, 2025
    1.0
    I am traveling from Cali to NY with my 2 children and stopped at this location yesterday for gas. The pump told me to go inside twice for whatever reason so I did, and put $15 on pump 2. After I was done filling up, I saw that I had two $151 pending transactions, and the money was unavailable to me. Remind you, this happened to me multiple times but the money came back to my card in minutes. I’m still on the road and my money for gas is still unavailable to me, still pending. This is completely unacceptable!!!
  • RO
    Red One
    Dec 3, 2025
    1.0
    really bad customer service
  • MP
    Michał Paprota
    Nov 14, 2025
    1.0
    Very disappointing experience at this Pilot truck stop. I had to wait a long time for a shower even though several of them were open but hadn’t been cleaned. The staff looked like they simply didn’t care about their job at all. In this profession, time is everything for us drivers and at this place, they clearly don’t respect that. The manager of this location should take responsibility and make sure the staff actually does their job and keeps this place clean. Everywhere I go, I’m required to be exactly on time with my deliveries, but here I end up wasting my own time because people working here don’t take their duties seriously. Completely unacceptable...

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.