Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Joseph Plaza in Papillion, NE is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Papillion, NE or call us at (402) 331-8231.
While some customers praised the helpfulness and friendliness of staff, others reported rude and unprofessional behavior from employees.
Knowledgeable Staff
Several reviews highlighted the expertise and assistance provided by specific employees, particularly in troubleshooting and finding the right parts.
Inconsistent Experience
Customers experienced a wide range of service quality, with some reporting excellent help while others faced indifference or lack of assistance.
Product Availability
There were mixed reviews regarding product availability, with some customers finding what they needed quickly, while others noted items were out of stock or incorrectly labeled.
CC
Christian
3 days ago
5.0
Always easy great knowledgeable service
CC
Chris
Feb 22, 2026
1.0
I went in this evening to get my battery checked, and Chris was nice enough to help me out and he confirmed that the battery was bad. Easy enough I purchased a battery and asked him to replace it which he did. I have had two batteries replaced here in the past and Chris was hesitant initially until I mentioned it. However he was nice enough to come out and replace it for me. Granite he is new and wasn’t familiar with my car so I happily assisted, we got to a bolt that didn’t fit one of his tools so he went in to ask a guy with glasses about some help. I didn’t catch this guys name but from the moment we asked him for help he started berating me for having them change my battery instead of a mechanic. He came out and assisted but the whole time he was very rude about me having them change my battery instead of taking it to tires plus. It’s a Sunday evening and my car kept dying and tires plus doesn’t take walk ins. I was not going to call into work on Monday because I needed to wait this was horrible customer service on the one employee. Chris was kind enough to finish the job and send me on my way. I think the general manager of this store needs to have a talk with his staff about this service and either stop offering it or find people willing to assist.
OR
oscar renteria
Feb 9, 2026
1.0
Muy mala atención
KC
Kliss Caalim
Feb 1, 2026
5.0
Casey is amazing! So friendly & extremely knowledgeable & helpful. She just jumps right in with both feet. I love that! Thank you so much for helping me with my headlights! You are truly a blessing!
PP
PrismLightning
Jan 5, 2026
2.0
There are a few employees that I enjoyed talking to when going to this location but haven’t seen them there in a while. I’ve been going to this location for 15 years but have had some recent situations where the employees working there are very disrespectful and unprofessional. I will be going to a different location now that is being built closer to where I live.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts in Papillion?
AutoZone Auto Parts in Papillion is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup or delivery options?
Yes, AutoZone Auto Parts offers in-store pickup, curbside pickup, and same-day delivery services.
What brands of auto parts can I find at AutoZone Auto Parts in Papillion?
You can find brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Auto Parts located in Papillion?
AutoZone Auto Parts is located at 1179 Joseph Plaza, Papillion, NE 68046, United States.
What types of products are available at AutoZone Auto Parts?
The store offers auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Can customers contact AutoZone Auto Parts via email?
Yes, customers can reach out via email at customer.service@autozone.com.
Which nearby restaurants can I visit before or after shopping at AutoZone Auto Parts?
Nearby restaurants include Amigos/Kings Classic, Abelardo's Mexican Fresh, Village Inn, Miyake Sushi House Grill, Red Sushi Hibachi Grill, Qdoba, Arby's, Potbelly Sandwich Shop, and Panera Bread.
Are there any nearby coffee shops around AutoZone Auto Parts in Papillion?
Yes, Starbucks and Panera Bread are nearby coffee shops that you can visit when in the area.
What nearby health services are available close to AutoZone Auto Parts?
Nearby health-related services include Urgent Pet Care of Papillion, Papillion Dental Care, Makovicka Physical Therapy, NextCare Urgent Care Papillion, and Urgent Care & Family Medicine of Papillion.
How can nearby retail and service locations enhance my visit to AutoZone Auto Parts?
You can combine your visit to AutoZone with stops at nearby stores like Papillion GameStop for gaming, Sport Clips Haircuts for grooming, or Mattress Firm for home needs, making for a convenient shopping experience.
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