AutoZone Auto Parts

4.3
361 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Joseph Plaza in Papillion, NE is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Papillion, NE or call us at (402) 331-8231.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
1179 Joseph Plaza, Papillion, NE
68046, United States

Hours

Reviews

4.3
361 reviews
5 stars
229
4 stars
66
3 stars
24
2 stars
14
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some customers praising helpful and friendly staff, while others report rude and unhelpful interactions.

Staff Knowledge

Several reviews highlight knowledgeable employees who provide valuable assistance, but there are also mentions of staff lacking understanding of customer needs.

Product Availability

Customers frequently mention issues with product availability and receiving incorrect or used items.

Positive Experiences

Despite negative feedback, many customers express satisfaction with specific employees who went above and beyond to assist.
  • PP
    PrismLightning
    Jan 5, 2026
    2.0
    There are a few employees that I enjoyed talking to when going to this location but haven’t seen them there in a while. I’ve been going to this location for 15 years but have had some recent situations where the employees working there are very disrespectful and unprofessional. I will be going to a different location now that is being built closer to where I live.
  • RZ
    Ruth Zacarias
    Dec 10, 2025
    1.0
    Don’t recommend this store AT ALL. You are better off asking a child for help because the men at this store would rather stand at the counter and stare at their phones than actually do what their getting paid for. Got to the counter and the worker literally tells “WHAT” as though I needed permission to check out. I’m appalled. Proceeds to tell me there are self-checkouts. I mean you might as well bring in a robot. Checks me out but has the most rudest attitude while doing so. Not the first time this happens at this particular store. Other stores are always happy to help and have amazing people!
  • DC
    Derek Crain
    Dec 9, 2025
    5.0
    David is the man. Went in late at night needing a socket to replace a broken key I had to remove a blown tire and wheel. It is not an easily accessible part. After a few minutes, he found me the perfect fit. I cannot express how much I appreciate David and this store. Brian was also present. He too was super friendly and helpful. Autozone Papillion for life. Thanks guys!
  • AA
    A AJA
    Dec 7, 2025
    1.0
    0 customer courtesy, 0 customer help, and a big negative attitude toward people. I walked into the store to purchase a battery for my car. After I paid for the battery, I asked the guy who sold me the battery if they'd install it for me. He said he's down to one person and can't do it, yet there are three of them standing around and chatting away. I asked them for a 10 and 13 mm socket or wrenches to replace the battery myself. I was met with a very disgruntled attitude- it's almost they refuse to help or work. One of the employees there responded " don't you have your own tools" as he stands around and smacks his gum. Some people don't want to work and they shouldn't be, especially in a place that involves customer services.They can flatly refuse to provide services, if they don't want to work. I don't need your nasty attitude, I pay you, you don't pay me.
  • MO
    Matt Osterkamp
    Dec 5, 2025
    5.0
    Brand new, just opened.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular operating hours for AutoZone Auto Parts in Papillion?

AutoZone Auto Parts in Papillion is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup or delivery options?

Yes, AutoZone Auto Parts offers in-store pickup, curbside pickup, and same-day delivery services.