Brakes Plus

Reviews

• NN

  Nadia Nikkhoo

  4 days ago
  5.0
  I recently visited Brakes Plus because I was hearing a squeaking sound when braking. Three weeks ago they replaced my rear brakes, but the sound continued. I was extremely busy and didn’t get a chance to follow up, but Brenden actually reached out on his own to check if I was satisfied with the service. I explained the issue, and over the next couple of weeks I returned twice, but the shop was short-staffed and couldn’t check my car. Today I finally brought my car in again, and Brenden went above and beyond. He arranged a ride for me so I wouldn’t have to wait, kept me updated, and personally inspected the car. He discovered that the front rotors needed to be replaced, even though the pads were fine. I was shocked at the potential cost, but he reassured me that he would take care of it — and he truly did. When I came back, everything had been handled at no cost to me. Brenden’s professionalism, honesty, and genuine care for his customers are outstanding. He turned what could have been a frustrating experience into exceptional customer service. I am truly grateful for his help and highly recommend him and this location. P.S The brakes are working quietly now. No more issues.
• KB

  Kaliyah Brendle

  Nov 13, 2025
  1.0
  Wish I could do 0 stars.. im so annoyed. I scheduled an appointment about 2/3 days in advance for 9am. Came in at 9:01 and there was absolutely no customers in there and still was sitting for an hour with my 3 year old. My vehicle was NEVER even touched. This is such a huge inconvenience for me. I missed another appointment waiting on this one after the counter guy said it could be a 45 minute wait there was no movement whatsoever. Im so disappointed and will never be back. This was the reason I set an appointment in the first place. If there was issues there should have been a notification of some sort or reschedule. So unprofessional. Its not my fault there was one mechanic or whatever the issue was. I had a scheduled appointment meaning you guys knew i was coming and still just let me sit. For absolutely nothing.
• AA

  Alex

  Nov 6, 2025
  5.0
  In less than 24 hours Jeremy, Taylor, and Brandon fixed all four brakes and rotors, full power steering setup, rack and pinion, re-alignment, and oil change. Very fast and friendly. Would recommend
• MM

  Mancy

  Nov 2, 2025
  1.0
  I went there to do the full inspection for my car. They told me about 2 major things up to their diagnosis plus one which is recommended to do. I will be precise with my words because that’s what happened. I paid more than $800 where I confirmed with them is there any other issues? They said no any other issues. I left the place but still after paying that money still have the same issue. I came back, I asked them to check what they fixed then they told me about other issues. I asked them why did not you address before and why did you change those parts where I don’t need? But no answer. Even the justification wasn’t accurate or confident. I replaced parts by other parts where no need for them, and still having the same issue. How would I know if the replaced parts where needed or not where still having the same issue!!! Very bad experience.
• MH

  markell hines

  Oct 20, 2025
  1.0
  Last Friday 10/17/25 I Brought my 2006 Cadillac Escalade to brakes plus location on saddle creek for my breaks , The guy comes back he says “its leaking break fluid and my break lines are completely rusted it’s going to cost 2,200$ I suggest you fix front and back break lines” first of all my truck has no leaks and I’m knowing that so I take my truck else where they say “your break lines just need to be tightened and I don’t see any leaks”. I’ve been loyal to breaks plus for years I’ve spent thousands with them !!!and sadly I don’t think I’ll consider doing business with breaks plus ever again

Frequently Asked Questions About Brakes Plus