Business Details
About
Auto Body ShopAuto Body RepairAuto MaintenanceAuto Dent Removal ServiceAuto Glass Shop
At Tracy’s Collision Center, our approach to collision repair is customer-focused. We believe in listening to and working with our customers’ needs before, during, and after the repair process.
Both of our locations are certified by industry-leading programs in auto body repair, and you can be sure the repair will be done correctly. Once our repairs are complete, you can be as confident in your vehicle as you were the day you bought it.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Tracy's Collision Center of Lincoln
4538 Cornhusker Highway, Lincoln, NE
68504, United States
Hours
Reviews
4.7
378 reviews
5 stars
332
4 stars
15
3 stars
9
2 stars4
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, some reported negative experiences with the receptionist's attitude.
Communication
Customers appreciated the frequent updates and clear communication throughout the repair process, although a few noted initial communication issues.
Quality of Work
The majority of reviews highlighted the high quality of repairs, with many stating their vehicles looked like new after service.
Timeliness
Many customers were pleased with the quick turnaround times for repairs, often receiving their vehicles back earlier than expected.
Overall Experience
Overall, customers expressed high satisfaction with their experiences at Tracy's, often recommending the shop to others.
- BBBeccaOct 29, 20255.0I've worked with Tracy's once in 2013 and again this year, as someone whose vehicle was hit and needed major repairs. The first time was pretty good, this time was great! I was fortunate enough to work with Tony, who walked me through the process every step of the way. They are very communicative, timely, kind, thorough, and helpful. As someone who doesn't know much about car repairs, I appreciate that they were never annoyed or upset when I had questions or needed more information. I will definitely continue to recommend Tracy's to anyone needing their car repaired!
- LVLevy VenegasJul 25, 20253.0We have a fleet of vehicle that we have used Tracy's in the past to have them worked on through insurance, and although the work is good, the lady you speak to on the front desk is sometimes rude and when you call it seems like your being a bother for calling and asking questions. A little customer service goes a long way. Makes me not want to take our vehicles there anymore even though their work is good.
- ZHZachary HoibergFeb 14, 20245.0My car was totaled by my insurance, but the estimate came in quickly and Tracy's made the process as painless as possible.
- DNDan NecasApr 6, 20235.0Very accommodating company. Kept me informed with the progress of my repair. Did an awesome job of matching a very hard metallic grey paint.
- JTJoan TaslerFeb 21, 20225.0Great job, as always!
Frequently Asked Questions About Tracy's Collision Center of Lincoln
My car isn't drivable, can I get it towed to your shop?
Yes! Call and let us know you’re in need of a tow to the shop.
Who do I pay for the vehicle being towed?
If you are going through insurance, the tow bill will be sent directly to them. If you decide to pay out of pocket, the tow bill will be added to your final bill and due at the time the repair is complete.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. We currently use Enterprise and Hertz.
How do I get an estimate?
Use our free online estimating app to send us photos and information about the damage to your vehicle. Our estimators will respond within the next business day. You can also call our North or South shop to make an appointment with an estimator.
Do I need more than one estimate?
No. There is no requirement or law to do so. We work with all insurance companies to agree upon the best repairs for your vehicle. Our shops are OE certified by multiple manufacturers. We are preferred and recommended by many of the largest insurance companies in today’s market. You are our customer and we will provide you with the finest quality and safest collision repairs.
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
I already have an estimate from my insurance company, what do I do next?
If your insurance adjuster already came to look at your vehicle, contact us to schedule the repairs. You can fax or email us a copy, drop it off, or give us your insurance information and we’ll get a copy of the estimate. We must start the repair process from the original estimate.
Can I have my vehicle repaired at the shop of my choice?
Yes! It’s your responsibility, and your right, to choose which body shop will repair your vehicle.
How long will the repairs to my vehicle take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Can you match the paint color?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
I picked up my vehicle but noticed something wrong after I got home, what should I do?
We do everything in our power to ensure your vehicle is back to pre-accident condition. If you experience any problems, do not hesitate to give us a call or stop back in. We warranty all of our work and will fix any problems caused by a repair we performed after you’ve picked up your completed vehicle.
Are you open on Saturday?
No, we are not open on Saturdays. But you can begin the initial process anytime by using our free online estimating app to send us photos and information about the damage to your vehicle. Our estimators will respond within the next business day.
Can I drop off my vehicle before or after business hours?
To drop off your vehicle before or after business hours, please call your preferred shop during business hours to make arrangements in advance. During regular business hours we will provide transportation back to your home or work.
Is a safety sensor diagnostic necessary for my vehicle's body repair?
Yes, absolutely! A Safety Sensor Diagnostic is an electronic scan of the sensors in your vehicle. Today’s vehicles are like computers on wheels, they contain hundreds of electronic sensors that work together to make your vehicle run safely and efficiently. When your vehicle’s body is damaged it can effect sensors all over the vehicle, even outside of the damaged area. If those sensors aren’t scanned and updated, both before AND after, the repair, your vehicle’s safety devices may be compromised. We include a Safety Sensor Diagnostic as part of our repair process and do it both before and after the repair to be sure that all potential sensor problems have been identified and addressed. The Automotive Service Association (ASA) has even made an official statement about Sensor Diagnostics and why they are important.
Can I get other service work done on my vehicle while it's in the body shop?
Yes. We have one of the most sophisticated suspension shops in the state, as well as the ability to also perform regularly necessary maintenance. Including oil changes, wheel alignments, and air conditioning repairs. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
How will I know when my car is done?
You will be notified when your vehicle is ready to be picked up. When you drop off your vehicle for repairs, simply let the Tracy’s representative know the best way to reach you during the day. You are always very welcome to call and inquire as to the status of your repair.
Is there a warranty to the repairs on my vehicle?
Yes. We guarantee all repairs with a Lifetime Warranty.
What is a deductible and how do I know if I have to pay one?
A deductible is the portion of the total repair cost that you may be responsible for. It may be included in the terms of your auto insurance policy. You may be responsible to pay a deductible. Typically you will have a deductible for a comprehensive or a collision claim and the amounts can vary. The amount of your deductible is determined by what you chose when your policy was purchased. We will be happy to verify for you the deductible amount you are responsible for.
The other insurance company says my car is a "total loss". What does that mean?
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) must be greater than the actual cash value (ACV) of the vehicle prior to the accident.
If the frame of my vehicle is damaged, is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
What are OEM parts?
Original Equipment Manufactured (OEM) is a term for parts made by the manufacturer of your vehicle.
What are aftermarket parts?
Aftermarket parts are often much cheaper than OEM parts and might not have the same fit and function as OEM parts.
What are LKQ parts?
LKQ – (Like Kind & Quality). These parts are more commonly referred to as used parts. These parts generally come from automotive salvage yards. Salvage yards purchase damaged or totaled vehicles, remove the good parts and sell them as LKQ parts. All LKQ parts are inspected for prior damage, and rust.
What is diminished value?
It is the loss in a vehicle’s value as a result of physical damage. Several factors including age of the vehicle and the severity of damage are what the insurance company will evaluate to determine the amount of diminished value you will be paid. The diminished value payment does not come from, nor is it processed through us. It will be issued by the insurance company to you directly from the insurance company and is separate from any other payments.
What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on actual miles on your vehicle.
Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is to endorse your insurance claim check and submit it to the shop. Of course, cash and credit cards are always welcome. Credit cards may be used.
When can I wash or wax the exterior of my vehicle?
"You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.
For the first 30 days we suggest that you:
Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface.
For the first 90 days we suggest that you:
Do not wax or polish the vehicle. This will allow the finish to dry and harden completely."
Can I have my car towed to Tracy's Collision Center if it's not drivable?
Yes, you can have your car towed to our shop. Just call us and let us know you need a tow.
How do I get an estimate for repairs at Tracy's Collision Center?
Use our free online estimating app to send photos and damage information; estimators will respond within the next business day. You may also call to schedule an appointment with an estimator.
Are rental cars available while my vehicle is being repaired?
Yes, we can help arrange rental cars through Enterprise or Hertz. Insurance may cover rental cars if included in your policy or if you are the claimant.
What types of payment does Tracy's Collision Center accept?
We accept cash and credit cards including Discover, MasterCard, and Visa. The easiest payment is endorsing your insurance claim check and submitting it to us.
Is there a warranty on the repairs performed at Tracy's Collision Center?
Yes, all repairs are guaranteed with a Lifetime Warranty.
What services does Tracy's Collision Center of Lincoln offer?
We offer chip & scratch repair, buffing & polishing, bumper repair & refinish, color matching on site, glass repair, dent removal, extensive damage repair, and paintless dent repair.
What are the business hours of Tracy's Collision Center?
We are open Monday through Friday from 8:00 AM to 5:30 PM and closed on Saturdays and Sundays.
Is Tracy's Collision Center wheelchair accessible?
Yes, we have wheelchair accessible entrances, parking, and restrooms.
How can nearby automotive service shops like Simply The Best Autos and Custom Automotive Care assist customers of Tracy's Collision Center?
Customers can visit Simply The Best Autos for vehicle purchases or electronics needs and Custom Automotive Care for oil changes and tire services while their vehicle is being repaired at Tracy's Collision Center.
Where can I find auto insurance assistance near Tracy's Collision Center?
Multiple nearby agencies such as American Family Insurance - James L. Brown Agency Inc are close to Tracy's Collision Center to help with auto and home insurance needs.
Are there convenient places nearby for fuel or quick shopping when visiting Tracy's Collision Center?
Yes, Turkey Hill gas station and Kwik Shop convenience store are nearby, offering fuel and automotive accessories for your convenience during your visit.