Get a cleaner clean at Rocket Carwash where we're using the best-in-class cleaning materials, systems, and more! The more you clean the more you save with our Unlimited Membership plans. One monthly cost, unlimited washes. Visit your local Rocket Carwash today for a quick, quality clean every time!
Customers reported inconsistent wash quality, with many experiencing dirty cars post-wash and issues with streaks and soap residue.
Customer Service
Feedback highlighted poor customer service, including rude staff interactions and aggressive upselling tactics.
Damage Claims
Several customers reported damage to their vehicles during washes and dissatisfaction with the claims process.
Membership Issues
Customers expressed frustration with the difficulty of canceling memberships and unexpected price increases.
Equipment Problems
Multiple reviews mentioned malfunctioning vacuums and inadequate cleaning supplies available for customer use.
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Lisa Bolinger
Feb 18, 2026
1.0
Staff was so Rude. Kenyon!! No customer service skills at all
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Jennifer Anderson
Feb 6, 2026
1.0
Very disappointed with this car wash. They offer a clean wash guarantee but when I was through the car wash I still had soap all over the back of my car. I’ve been to this location several times and had similar experiences. I will not be going back. Way over priced for the quality of the wash
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Brandon Contreras
Jan 28, 2026
5.0
I had a great experience with Josilyn at Rocket Car Wash. She was friendly, professional, and made the whole visit smooth and easy. Customer service like hers is what keeps people coming back. Everything was handled quickly and with a positive attitude. Highly recommend Rocket Car Wash, especially if Josilyn is working.
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Raider
Jan 28, 2026
5.0
I’ve been cleaning my cars at Rocket Carwash for about 4 years now, and they have consistently provided quality service the whole time. Josilyn & her team have handled the few issues I’ve had professionally & quickly!
Their vacuums work well & they are always stocked with a few useful cleaning products as well as clean towels, and even when they’re busy it’s usually not much of a wait!
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Nizar R
Jan 25, 2026
4.0
So I will put 4 starts; they do have a good costumer services. I would only recommend sending reminders to people when their subscription is moving from $10 to $53.61. Yes, it’s in the contract and costumers supposed to cancel, but people forget. I am not going to renew my subscription ever, because I don’t want to pay $53.61 for a car wash subscription that I barely use.