Enterprise Rent-A-Car

Reviews

• JP

  John Pavelka

  Feb 24, 2026
  5.0
  Quick IN and OUT procedures. Price charged conforms with quoted estimate. Friendly staff
• OM

  Olivia Mayfield

  Feb 23, 2026
  3.0
  Had a rental for nearly a week. The employees at my checkout were very friendly and kind. But when trying to contact them to discuss dropping off the rental car, I sat on hold without speaking to someone for nearly 30 minutes. I called again a few hours later, was on hold for about 6 minutes, someone "answered" the phone and I could hear employees talking and checking out another client, and then, without a word to me, they put me back on hold after 2 minutes without saying a word to me, and me saying "hello" a good 10 times. Now I have been sitting here for another 20 minutes to talk to someone. I have left my car with the auto shop after picking up my vehicle, since in total, I have waited an hour to talk to someone about dropping off my car at Enterprise to take me to get my car. They can go get it themselves. I have left the keys with the receptionist at the auto shop, who said they'd help deal with it. Just a reminder- customer service matters from the beginning to the end of the "service," not just at the beginning.
• GG

  Garrett

  Feb 11, 2026
  1.0
  I wish I had read these reviews before doing business with this location. I would've insisted on renting a vehicle elsewhere. I was involved in a minor rear-end collision. I took my car into the shop on Monday and discovered later that day it would take a few days to fix. No problem. On Tuesday, I called Enterprise's customer service center and booked a reservation on Wednesday. On Wednesday, I received a call stating they had no cars available and had to move my reservation for Thursday. I hadn't spoken to the other driver's insurance (they were at fault) to cover the rental, but I think this would be a great time to do so. I spoke to a lovely lady at Nationwide, and they sent a reservation to Enterprise. I received a call from Enterprise confirming my reservation for Friday. Huh? I asked if they were able to combine the reservation with the one previously booked or apply the credit provided by Nationwide. The woman at Enterprise said they didn't have a reservation on file for me. What? On Friday, I got a call from the shop telling me my car was finished. So I picked up my car. The interesting thing is, I got a call Friday afternoon telling me my reservation had to be moved to Saturday. It felt like each person I spoke to didn't know what the previous person had done. It's confusing and troubling because I've rented from this location before without issue. It has been a few years, though, I guess they've gone downhill since then.
• JF

  Jen Fraser

  Feb 4, 2026
  5.0
  Friendly staff, thorough explanation of rental, easy in - easy out process.
• NR

  Nizar R

  Feb 2, 2026
  5.0
  I have rented cars from this for years and they always provide the best customer service. They are super professional and answer all your questions and their prices are great. Keep it up Enterprise!

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