Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Lincoln, NE? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our East O Street location today.
Location
Hours
Reviews
3.9
476 reviews
5 stars
294
4 stars
51
3 stars
23
2 stars
14
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Emily and Chance for their exceptional service.
Reservation Issues
Several reviews highlighted problems with reservations, including not having the reserved vehicle available and being offered alternatives that did not meet customer needs.
Vehicle Condition
Customers reported mixed experiences regarding vehicle cleanliness and maintenance, with some receiving cars that were not properly cleaned or fueled.
Communication Problems
There were complaints about poor communication regarding charges and reservation confirmations, leading to confusion and dissatisfaction among customers.
Overall Experience
While many customers had positive experiences, there were significant complaints about service inconsistencies, leading to a divide in overall satisfaction.
- SGShivam GuptaNov 11, 20251.0The girl who took care of my reservation was very adamant about fixing me with a compact. Did not receive any customer service training in how to address issues. The other lady in the insurance had to explain to her that she could check with other enterprise locations to see if they have the right car available. The staff is not polite and very argumentative.
- SSSteve SterupNov 2, 20255.0They were very helpful and we are very satisfied with their service
- CHCristian HermosilloOct 22, 20251.0Gieco: Car Reserved, confirmation sent Enterprise Helpline: Car Reserved, confirmation sent, PICK UP: BEFORE END OF DAY Enterprise Location: No cars available. ABSOLUTE JOKE!
- APAsh PalmsOct 14, 20252.0I was not notified of a significant charge prior to pickup. I had to leave and return to address the situation, which could have ended terribly if I was on a tight schedule. Also, I was given the car without a full tank, but returned it with a full tank, only for the employee (who was very nice) to say I didn’t fill it. Turns out the electronics were faulty, and the employee who inspected the rental pre trip, didn’t even pass the information to the manager. The manager didn’t even know it wasn’t full when I took it off the lot. Another mishap that might have cost me money, and probably did anyway, and could’ve been avoided. Overall a poor experience, but I got the car, took my trip, and made it back safe. 2 stars but they could easily be a 3+ star establishment with more attention to detail, and a little more care for the customer.
- RSRyan SwaroffOct 12, 20255.0Everything about this rental experience was great. It feels like really excellent customer service is rare these days, but Emily and the rest of the staff showed it still exists. I was running late to get the rental on a Friday after a long work day. My co-driver arrived before me and Emily had her pick out the car, so the inspection and get all paperwork completed so all I had to do was breeze in with my DL and sign my intials a few times. Return was just as simple & pleasant. Hopefully Enterprise treats Emily well & keeps her as a long-term employee. She represents their brand well.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Lincoln, NE?
Enterprise Rent-A-Car offers a wide range of vehicles including standard cars, vans, and luxury cars to suit different rental needs.
Where is Enterprise Rent-A-Car located in Lincoln?
Enterprise Rent-A-Car is located at 4601 O Street, Lincoln, NE 68510.
What are the opening hours of Enterprise Rent-A-Car on weekdays?
The rental office is open Monday through Friday from 8:00 AM to 6:00 PM.
Is Enterprise Rent-A-Car open on weekends?
Yes, Enterprise is open on Saturdays from 9:00 AM to 12:00 PM and closed on Sundays.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Does Enterprise Rent-A-Car offer discounts for specific groups?
Yes, they offer discounts for active military personnel.
Can I book a rental car online for the Lincoln East O Street location?
Yes, you can reserve your rental car online at the Enterprise website specific to the Lincoln East O Street location.
What nearby attractions can I visit before or after renting a car at Enterprise?
Witherbee Park is a nearby park and attraction where customers can relax before or after their rental visit.
Are there dining options close to Enterprise Rent-A-Car?
Yes, nearby dining options include Pizzomatic, Taco Bell, and Chick-fil-A, great for grabbing a meal during your visit.
If I need pet services near Enterprise Rent-A-Car, where can I go?
Pet owners can visit nearby Petco or Vetco Total Care Animal Hospital for pet supplies and veterinary care.