AutoZone Auto Parts

Reviews

• SK

  Salibi Khudidah

  2 days ago
  1.0
  if i could give this place a 0 rating i would. Posting this on behalf of a friend who had a really frustrating experience at this AutoZone today, 04/28 They went in to buy brakes, rotors, and a light bulb, but were sold the wrong parts multiple times. They had to go back more than once to exchange items because the rotors and the light bulb were both incorrect. When they asked for a refund, the employee initially refused and asked for a receipt. Even though my friend didn’t have the physical receipt, the employee was able to pull up the purchase using their phone number, and the transaction was clearly visible on the screen. Instead of resolving the issue, the situation escalated and the police were called over what should have been a simple return and refund process. Overall, this was handled very poorly. Mistakes happen, but the way this situation was handled is concerning. I’d recommend being cautious and double-checking anything you purchase here. I read one of the other ratings on here about an experience that happened with a guy who was unable to do the service himself because of an injury he had, it was a situation where vehicle repairs led to additional dashboard warnings and concerns about how management handled the situation. This store overall handles situations like these, specifically those that deal with refunds for some reason, very poorly. Does management not teach you all how to do a refund? Is that why you treat the customers so poorly when they ask for one?
• AC

  arkan choko

  2 days ago
  1.0
  Came here to get new brakes, rotors, and a light bulb. Terrible customer service. The employee was rude from the start and sold us the wrong parts. I went back, and they exchanged the rotors. Then I had to return again because the light bulb he gave me was also wrong. When I asked for a refund, he tried to refuse and asked for the receipt. I told him I didn’t have it, but he had already looked up my purchase using my phone number, and I could clearly see my order on the computer screen. He then called the police because I told him he was lying which he was
• JJ

  Josh

  Apr 17, 2026
  1.0
  I am updating this on April 17th, 2026. What started as a simple battery change has turned into a total nightmare of corporate negligence and zero accountability. The Incident: I recently had major ATFL ankle surgery and was unable to install a battery myself. I walked into the store February 5th. 2026, an older woman helped me and I purchased a battery, I then politely asked if anyone could assist, and the staff told me, "Absolutely, Dahlia would be glad to help you." She will be here in about 20 minutes or so, so I waited. Dahlia came out and was glad to help me, she started taking out the old battery and then installing the new one However, Dahlia then tried to connect the battery incorrectly four separate times, only stopping when the terminal clamp began welding itself to The post from the electrical because it was arcing so terribly. I sat in front of AutoZone for 4 hours while Dahlia tried to figure out the fuses because every single warning light on my dash was lit up, I had no windshield wipers. I had no horn. I had no radio. I had no cigarette lighter. My back windows wouldn't roll down but my front ones would. I had no blinkers. I had no – cam after it fried I couldn't lock or unlock my car, I had to drive home like that at 9:00 at night because of all of the mistakes that were made. Total Lack of Initiative & Lying: On the day of the incident, not a single manager came out to help me. I waited nearly a week for a call that never came. When I finally called the store, the Store Manager, Sarah M., had the audacity to claim they "didn't know how to reach me." This is a blatant lie. Dahlia had my phone number, and my contact information is tied directly to my AutoZone Rewards account which I used for the transaction. They didn't call because they didn't care! Managerial Hostility: When corporate finally instructed me to go to the store for a refund, Sarah M. was incredibly rude. She told me she "didn't want to help me" because she thought corporate was handling the refund—showing a total lack of communication between management and head office. I have no idea how someone with zero empathy or professional communication skills is allowed to manage a store. I am also still waiting for them not only to fix those several parts on my car. But also when this happened it fried almost brand new 1 month-old blinker bulbs Also my headlights flicker and need to be replaced, they were less than a month old when this happened. ,The Damage & Danger: This surge fried 11 fuses (including the main link), my dash cam, and my HUD. This morning at In Motion, I had to take my vehicle back again because it was surging so badly and went into limp mode yet again because of all this and several weeks ago when I was there it was confirmed my dash lights and HVAC motor are also failed. Worse, while taking my daughter to school today, the car went into "limp mode" and we nearly had an accident because the car had zero throttle response. AutoZone is gambling with my family’s safety. I have documented video, pictures and audio recording from my dash, cam and phone to backup all of this!! Final Notice: I have left a message for the District Manager, Dylan Bridges. If I do not hear back by Wednesday of next week with a resolution, I will be forced to contact corporate directly, by Facebook by phone by Instagram. Somehow someone has to be out there that actually cares and will actually help me. I’ve been patient and calm, but I refuse to be thrown to the side while my car remains a safety hazard. Fix my vehicle before myself,my daughter or someone else gets hurt because of YOUR negligence!!
• BL

  Bonnie Littledog

  Apr 12, 2026
  5.0
  Faith and Trevor went above an beyond helping me today they are heros in my eyes not all heros wear caps they wear auto zone shirts an caps. Helped me with a great big smile an kindness
• CH

  Christina Hall

  Apr 4, 2026
  5.0
  Faith at the location of 48th and Vine Street in Lincoln Nebraska is awesome!! I went to two different AutoZones to get help with something, and was stared at and then given a tool at one point to fix it myself. At this location, she came out to my vehicle fixed it instantly, that is why I always pick this location. Great customer service!

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