Enterprise Rent-A-Car

Reviews

• DS

  Daniel Sundberg

  Nov 4, 2025
  5.0
  Had a great experience renting from Enterprise in Grand Forks, ND. Parker was incredibly friendly and accommodating from start to finish. Our first car had a small issue with the windshield, and he quickly switched us into a new vehicle with no hassle and made everything right. Drop-off was super smooth, and the pre-paid gas rate was actually cheaper than buying it at the pump that morning. Highly recommend this location — great service all around!
• SP

  Sheryl Parks

  Nov 3, 2025
  5.0
  Absolutely amazing experience all the way around! All the staff were knowledgeable, and over the top kind. They made everything smooth and simple! Best office I've dealt with by far!
• SB

  Shree Ram Abayankar Balaji

  May 24, 2025
  1.0
  I’m not able to give zero or negative stars, so I’m forced to leave a one-star review. This company continuously increases their prices every quarter, citing inflation and other reasons, yet they offer poor customer service and have irresponsible staff who are often absent during their posted working hours. I had a booking for a 7-seater vehicle at 11:30 PM, which I reserved after checking the car's availability and the location’s operating hours. Despite arriving 30 minutes early, there was no one at the desk. I waited for over 1.5 hours before leaving without the car—completely ruining my vacation plans. Their customer care number is practically useless. Most of the time, it connects you to someone not even located in the country, who has no clue about the local office or staff. The number for the in-person manager went straight to voicemail. For a company that operates nationwide, this is an unacceptable way to handle customer service. If they were going to close early, a simple courtesy call would’ve allowed me to pick up the car sooner—supporting their laziness while still salvaging my weekend. But apparently, even that was too much to expect.
• ER

  Emily Reimer

  Mar 31, 2024
  1.0
  This place left us stranded for a 14 hour trip. Not anywhere in my rental agreement did it state you NEED a credit card on file, even though we had the money with us. We had two rentals reserved for the span of a week, and the first one did NOT require it. We had two young kids and no ride to drive home! They could do nothing for us and left us screwed and out of options. I won't be renting enterprise anymore.

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