Enterprise Rent-A-Car

Reviews

• DS

  Daniel Sundberg

  Nov 4, 2025
  5.0
  Had a great experience renting from Enterprise in Grand Forks, ND. Parker was incredibly friendly and accommodating from start to finish. Our first car had a small issue with the windshield, and he quickly switched us into a new vehicle with no hassle and made everything right. Drop-off was super smooth, and the pre-paid gas rate was actually cheaper than buying it at the pump that morning. Highly recommend this location — great service all around!
• SP

  Sheryl Parks

  Nov 3, 2025
  5.0
  Absolutely amazing experience all the way around! All the staff were knowledgeable, and over the top kind. They made everything smooth and simple! Best office I've dealt with by far!
• DL

  D Leutzinger

  Jun 30, 2025
  5.0
  I had a great experience with enterprise yesterday. I had needed a car for more than a month but during that time the key fob was having issues. I spoke with the customer service call center and they set me up with a replacement. When I arrived to the airport, I was greeted by Parker at the front desk. He was incredibly professional and gave me an option between a few replacement vehicles. It was a super short interaction and I was on my way. The whole experience was great and I have no complaints. I would not hesitate to rent from this location or enterprise in the future.
• SB

  Shree Ram Abayankar Balaji

  May 24, 2025
  1.0
  I’m not able to give zero or negative stars, so I’m forced to leave a one-star review. This company continuously increases their prices every quarter, citing inflation and other reasons, yet they offer poor customer service and have irresponsible staff who are often absent during their posted working hours. I had a booking for a 7-seater vehicle at 11:30 PM, which I reserved after checking the car's availability and the location’s operating hours. Despite arriving 30 minutes early, there was no one at the desk. I waited for over 1.5 hours before leaving without the car—completely ruining my vacation plans. Their customer care number is practically useless. Most of the time, it connects you to someone not even located in the country, who has no clue about the local office or staff. The number for the in-person manager went straight to voicemail. For a company that operates nationwide, this is an unacceptable way to handle customer service. If they were going to close early, a simple courtesy call would’ve allowed me to pick up the car sooner—supporting their laziness while still salvaging my weekend. But apparently, even that was too much to expect.
• RK

  Ramtin Kardan

  Jun 30, 2024
  5.0
  We rented a premium SUV for eight days, and our experience with Ben was exceptional. Although he wasn't at the counter when we first arrived, we informed Enterprise, and he promptly returned to assist us. Ben was incredibly helpful and even provided us with fantastic restaurant recommendations for one of our destination cities.

Frequently Asked Questions About Enterprise Rent-A-Car