I asked the lady at the front to check my car's battery (Curly light brown hair, shoulder length, not the one with glasses). She already had some attitude when I asked for help. She checked my car's battery and told me one word, "Bad," and then immediately went back inside.
I was confused because I thought she would say something. But she just started talking to her co-worker and never looked at me.
It was already weird because people from AutoZone normally ask whether I need help with the issue or not (I believe this is the reason why they offer a free check for the battery).
I waited for her to finish chatting with another employee (The lady with dark brown hair and glasses). Until another employee came inside the store and asked me what I needed help with, I was standing there confused.
The man asked that lady to help me with the battery. So, I showed the AutoZone website page that has the battery I wanted.
She looked at it and told me they don’t have it. And I told her that this is from your store’s website, with the location correctly set to the store we were in. She seems annoyed to search for the product I wanted. Her attitude made me feel uncomfortable. When she found the product, she didn't mention the price or anything and just asked me to swipe my card.
I asked her, “You guys can install it now, right? “(Because that's what the Autozone website said). She said yes. And I asked her again, “You guys can install it right now?” Then, she told me that “ delivery men can install it who have just left.” And she didn’t say anything after that and kept asking me to pay first. I asked her, “How long will it take him to be back at the store?” She answered,” I don’t know? maybe a few hours?” So I answered, “ So, you mean, I have to wait until he is back after I paid for the battery?” And she suggested I wait in the car or revisit the store the next morning.
While interacting with the lady, it is clear that I was treated poorly and wrongly. I told her that I will go to a different store if they cannot install it now. She was clearly annoyed and showed me negative body language. I left the store and bought a battery from another AutoZone location(Moorhead). The lady from Autozone(Moorhead) treated me perfectly. After the battery check, she communicated nicely about what I would like to do with the issue. She did not left me with one word like the lady from Autozone(Forgo, University Dr.).
I had been getting help from AutoZone multiple times, and every time my experience was great until I met the lady from AutoZone(Fargo, University Dr.). I felt so sad about how she treated me today, and I hope she never treats people this way.