Business Details
About
Auto Body Shop
Herring and Son Collision provides auto body repair, collision repair, and RV services in Youngsville, NC.
Location
Herring and Son Collision
321 North Nassau Street, Youngsville, NC
27596, United States
Hours
Reviews
5.0
74 reviews
5 stars
74
4 stars0
3 stars0
2 stars0
1 star0
- MGMerle Greer1 day ago5.0Very good experience with vehicle repairs at Herring & Son in Youngsville. Fair price, excellent workmanship, and on time. They give sound dependable advice options for some of projects they did for me. They are definitely the best collision repair shop in this area.
- DKDavid KatinskyDec 31, 20255.0My repair was quickly and professionally completed at a fair price. I will definitely recommend to friends and family.
- MSMorgan SmithDec 8, 20255.0I had such a great experience with Herring & Son Collision! Travis and Wayne have been incredibly helpful throughout the entire process of choosing the right body shop. They took the time to explain everything clearly, answered all my questions, and made me feel confident in the decisions being made. My insurance company only allowed me to choose from one specific body shop, and after one horrible phone call with them, I started Googling body shops in Youngsville and found Herring & Son—best decision I could have made! You can truly tell they care about their customers and the quality of work they provide. I would definitely recommend Herring & Son Collision to anyone needing repairs—amazing service and even better people!
- ADALBERT DATTOLODec 3, 20255.0i have used them twice now . vehicle repair is never welcomed, but is needed sooner or later . they discussed with me options in all regards . truly show effort and experience in all matters . i would give them way above 5 stars , i am a contractor and run 2 companies. i know when owners care and they truly care and more important, they have good experience to get vehicle owners the repair they deserve.
- MHMark HoxNov 18, 20255.0We were looking for someone to do some warranty work on our camper. My wife saw a flier with their info so we called. Couldn't be more happier with the service we received. The kept us informed along the way. They had to replace our ac through our warranty company. Very nice people.
Frequently Asked Questions About Herring and Son Collision
Can an insurance company tell me where to get my car fixed?
Insurance companies are not permitted to dictate where you have your vehicle repaired. The choice of auto body shop is entirely yours to make.
The insurance company wants to total my car; I want to fix it. What can I do?
You have the option to retain your salvage vehicle. In this case, the insurance company will subtract the salvage value from the actual cash value. Upon request, they must provide you with the contact information of a salvage dealer who will purchase the salvage for the deducted amount.
What if the insurance company and I cannot agree on the amount to be paid by my collision or other than collision (Comprehensive) coverage?
In such cases, you can invoke the appraisal provision in your policy. This process involves both you and the insurance company selecting competent appraisers who then choose an umpire. The appraisers will independently determine the actual cash value and loss amount. If they disagree, the umpire will make the final decision. Both parties are responsible for their chosen appraiser's fees and share the expenses for the appraisal and umpire equally.
I don't want to file a claim against my company because it might raise my rates or refuse to renew my policy, but I'm getting nowhere with the other driver's insurer. Any advice?
Insurance companies are not allowed to apply insurance points for accidents that were not your fault. For guidance on how a claim might affect your policy, it's advisable to consult with your insurance agent who can provide insights into your company's underwriting practices.
How long will my vehicle be in the shop?
The duration of repairs can vary significantly due to multiple factors. Initially, we need to disassemble your vehicle to assess any hidden damage. After obtaining approval from your insurance company, we order the necessary parts and begin repairs. While awaiting parts, we proceed with any possible work. Once painting and additional repairs are complete, we can provide a more accurate timeline. Our primary goal is to repair your vehicle correctly and efficiently to get you back on the road as soon as possible.
What is insurance steering?
Insurance steering refers to the practice where insurers influence policyholders to use specific service providers, typically auto repair shops or healthcare providers, within their preferred network. In auto insurance, this often involves recommending particular body shops that are part of a direct repair program. While presented as a convenience, steering can be controversial due to potential limitations on consumer choice. Many jurisdictions regulate or prohibit coercive steering practices, and consumers generally retain the right to choose their preferred repair shop.
Am entitled to diminished value?
Entitlement to diminished value compensation is possible, but it's contingent on you not being at fault for the accident. If you meet this criterion, you may be eligible to claim for the reduction in your vehicle's value following repairs.
Can my insurance company tell me where to get my car fixed?
Insurance companies cannot dictate where you have your vehicle repaired. You have the full right to choose your preferred auto body shop.
What can I do if my insurance company wants to total my car but I want to keep fixing it?
You can retain your salvage vehicle; the insurer will subtract its salvage value from the actual cash value. They must provide contact details of a salvage dealer if requested.
How is the dispute resolved if I and my insurance company disagree on the repair amount covered?
You can invoke the appraisal provision where both parties select appraisers who determine the value; an umpire resolves disagreements. Costs are shared equally.
Will filing a claim increase my insurance rates if the accident wasn't my fault?
Insurance companies cannot apply points or increase rates for accidents that were not your fault. Consult your insurance agent for specific underwriting details.
How long will my vehicle be in the shop for repairs at Herring and Son Collision?
Repair time varies due to disassembly, damage assessment, parts ordering, and painting. The shop works efficiently to complete repairs correctly and get you back on the road promptly.
What is insurance steering in auto repairs?
Insurance steering is when insurers influence customers to use preferred body shops within their network, which might limit consumer choice. Such practices are regulated and consumer choice usually remains.
Am I entitled to compensation for diminished vehicle value after repairs?
If you were not at fault in the accident, you may be eligible to claim for diminished value—the reduction in your vehicle's resale value after repairs.
What are the service hours of Herring and Son Collision?
The shop is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays. It is also closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Which nearby places can I visit while my vehicle is being repaired at Herring and Son Collision?
Nearby you can visit North Carolina Turf Care for landscaping needs or enjoy a workout at CrossFit Youngsville. After your repair visit, you might also explore North Cross Street Station, a local restaurant offering seafood and American cuisine.
How can nearby points of interest help me during my visit to Herring and Son Collision?
Nearby places like Youngsville Town Hall provide public services if you need assistance, while spots like Sweet Gum Road thrift store and Ronnie White's Main Street Service Station offer shopping and automotive services, enhancing your visit convenience.