Enterprise Rent-A-Car

4.2
568 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1442 S Stratford Rd, Winston Salem, NC
27103, United States
(336) 760-1879
https://www.enterprise.com/en/car-rental/locations/us/nc/winston-salem-stratford-rd-5329.html
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About

Car Rental AgencyVan Rental
Need a rental car in Winston Salem, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Stratford Road location today.

Location

Enterprise Rent-A-Car
1442 S Stratford Rd, Winston Salem, NC
27103, United States

Hours

Reviews

4.2
568 reviews
5 stars
386
4 stars
57
3 stars
26
2 stars
23
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, several reviews highlighted poor communication and unprofessional behavior from certain employees.

Reservation Issues

Numerous customers reported problems with reservations, including cancellations and unavailability of reserved vehicles, leading to frustration and dissatisfaction.

Vehicle Condition

Feedback indicated mixed experiences regarding vehicle cleanliness and maintenance, with some customers receiving cars that were not properly cleaned or in good working order.

Overall Experience

Overall, experiences varied widely, with some customers expressing loyalty and satisfaction, while others reported significant issues that led them to seek alternatives.
  • RK
    Roger Kirkpatrick
    Nov 13, 2025
    4.0
    Is professional people, Nice environment
  • CP
    Carolyn Pack
    Nov 10, 2025
    5.0
    Will went above and beyond to make the car rental return a very pleasant experience. We will use this location again for our future car rental needs.
  • RB
    Rob Bartos
    Oct 25, 2025
    5.0
    Awesome people, cars and facility. Always rent from Enterprise
  • QK
    Queen Kluttz
    Oct 16, 2025
    1.0
    ⚠️ Warning: Do Not Book with This Company! Total Scam. I received a rental car that didn’t even work. What kind of company gives you a car that won’t start or function properly? Instead of sending a replacement like they advertise, Enterprise told me I had to drive over an hour to another town just to get a new vehicle. When I got there, no car was available! After waiting over an hour, they finally found another car for me. This whole experience was a complete mess — unprofessional, stressful, and unacceptable. Save yourself the headache and go somewhere else. I will definitely reach out to the better business burea. This is unsatisfactory customer service.
  • SK
    su kim
    Oct 10, 2025
    1.0
    Maybe it’s just this branch. The company took the reservation, and then Corey/Kory from Enterprise left a voice message to the EMERGENCY CONTACT, NOT THE PERSON WITH RESERVATION while the person with reservation was on the way to pick up the car. The voice message said that they “unfortunately did not have any cars and the Enterprise cancelled the reservation.” The person who needed the car is stranded without a car. Mind you, they never called him or left him a message. The company/this branch should take a look at how they manage their business.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Winston Salem offer?

Enterprise Rent-A-Car offers a wide range of vehicles including rental cars, vans, and luxury cars, with flexible rental options.

Where is the Enterprise Rent-A-Car location in Winston Salem?

Enterprise Rent-A-Car is located at 1442 S Stratford Rd, Winston Salem, NC 27103, USA.