Business Details
About
Transmission ShopAuto Repair Shop
At Cottman Transmission and Total Auto Care in Winston Salem, NC, we ensure that your vehicle's transmission is repaired properly the first time so that you don't have to lose time or money. Whether you need a transmission flush or a total transmission rebuild, our certified team of technicians operates at the highest quality standards.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Cottman Transmission and Total Auto Care
5350 University Parkway, Winston Salem, NC
27106, United States
Hours
Reviews
4.3
348 reviews
5 stars
263
4 stars
24
3 stars5
2 stars4
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and knowledgeable, with several highlighting excellent communication throughout the service process.
Honesty and Transparency
Numerous reviews mentioned the business's commitment to honesty, with customers appreciating upfront pricing and clear explanations of repairs needed.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude staff interactions and perceived overcharging, particularly towards women.
Timeliness
Customers frequently noted that services were completed in a timely manner, with many expressing satisfaction with the speed of repairs.
Quality of Work
Overall, customers reported high satisfaction with the quality of repairs, particularly for transmission work, with several stating their vehicles ran better after service.
- CECristal Emanuel6 days ago5.0Very nice explained everything!
- LLLacey LueDec 22, 20255.0Professional, honest, and efficient. My car was taken care of and the service was smooth from start to finish.” Excellent customer service and very knowledgeable staff. They kept me informed and didn’t try to upsell me unnecessarily. I’ll be back if I need car service again!!!
- BGBud GoodwinDec 8, 20255.0My experience with Cottman Transmission of the Triad is slightly different from most. I received a customer request to give a review after having some routine work done on my car and thought I would give my unique view. You see, I'm not just a customer, but also an owner. OK, sure, my opinion may be a little biased. But, I also know things that not every customer does. I know the team, personally. I know their hearts to serve with excellence. I know the pride that our mechanics put into their work and the care that our advisors have to treat customers like a close family member or friend. Cars these days are incredibly complex. It takes tremendous skill, concentration, and dedication to correctly diagnose and repair many of these vehicles. Our team seeks to address the details of each problem accurately and fix what is wrong - not guess and throw needless parts at it. We keep each customer informed about what work is recommended and guarantee that repairs are done right. And, if and when there are any questions or problems after a repair, we work quickly to find what failed and get it corrected. Whether it is especially a transmission problem, or almost any other complication, the Cottman Triad team will treat you just like me, with special care. I recommend that you give them a try and let us know if you are treated like an owner, too.
- KEKimberly EvansNov 13, 20255.0Excellent customer service
- DWDaryl WoodardNov 7, 20255.0Got a Transmission Range Sensor. Great Service, Great crew.
Frequently Asked Questions About Cottman Transmission and Total Auto Care
What services does Cottman Transmission and Total Auto Care in Winston Salem offer?
They specialize in transmission repairs including flushes and total rebuilds, and provide general auto repair and maintenance services with certified technicians.
Where is Cottman Transmission and Total Auto Care located?
It is located at 5350 University Parkway, Suite C, Winston Salem, NC 27106, USA.
What are the operating hours of Cottman Transmission and Total Auto Care?
They are open Monday to Friday, from 8:00 AM to 6:00 PM, and closed on Saturdays and Sundays.
How can I schedule an appointment at Cottman Transmission and Total Auto Care?
Appointments can be scheduled through their website at https://triadtransmission.com/schedule/.
Is Cottman Transmission and Total Auto Care accessible for customers with disabilities?
Yes, the facility has wheelchair accessible entrances, parking, and restrooms.
What payment methods are accepted at Cottman Transmission and Total Auto Care?
They accept debit card payments and mobile NFC payments.
Is Cottman Transmission and Total Auto Care veteran-owned?
Yes, the business is owned by veterans.
What nearby automotive services can I visit along with Cottman Transmission?
Nearby automotive-related services include Affinity Auto Glass of the Carolinas for auto glass repairs, Bill's Auto Clinic for general auto repairs, and Zips Car Wash for car cleaning and detailing.
Are there convenient places to eat or drink near Cottman Transmission and Total Auto Care?
Yes, nearby options include Starbucks coffee shops and Chipotle Mexican Grill for meals, perfect for grabbing food before or after your vehicle service.
What hotels or accommodations are near Cottman Transmission and Total Auto Care?
Nearby accommodations include the Holiday Inn and British Square motels, which are convenient for out-of-town customers needing a place to stay.