Jiffy Lube

4.2
450 reviews

About

Oil Change Service StationBrake ShopCar Battery StoreTire ShopCar Inspection StationJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in WILSON. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
1617 Raleigh Rd W, Wilson, NC
27896, United States

Hours

Reviews

4.2
450 reviews
5 stars
314
4 stars
47
3 stars
15
2 stars
23
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their helpfulness and efficiency.

Speed of Service

Numerous reviews noted quick service times for inspections and oil changes, with many customers appreciating the fast turnaround.

Pricing Concerns

Several customers expressed dissatisfaction with pricing transparency and perceived high costs for services, leading to mixed feelings about value.

Professionalism

While most reviews commended the professionalism of the staff, a few mentioned unprofessional behavior among some employees.
  • DE
    Dana Exum
    Dec 28, 2025
    5.0
    Great customer service!
  • BW
    Betty Whitley
    Dec 13, 2025
    5.0
    I was so pleased to be able to drive up without an appointment and have not only a car inspection but a tire rotation done in 20 minutes. Very reasonably priced!
  • AT
    Andrea Twiss
    Nov 26, 2025
    5.0
    1st time at this Jiffy Lube. Super friendly, professional staff from start to finish! Special shout out to Milo who was extra helpful and provided outstanding customer service!
  • CC
    CONQUESO
    Nov 24, 2025
    1.0
    Why am i waiting an hour on a slow day for a 15 minute oil change. I was the only truck in there. The pricing is not clear, never again.
  • EP
    elena Porter
    Nov 17, 2025
    1.0
    The entire experience was terrible. I had never been before, a man come to my car asked what I was there for, then said he’d pull in my car and walked into the waiting area. I had planned on staying in my car as the sign says I could stay in my car for my 15 minute oil change. I waited until he pulled my car back in and walked out and tried to get more information and said I had planned on waiting in my car. The woman said it’s all the same and she would be in to talk to me. They pulled in a truck and started working on that. 1 hour later, they started working on my car. I was told my vehicle had to have the synthetic oil and that it would be 85.99, but not to worry as she had a coupon so it would be less. I agreed to the service. The oil change itself did not take long as it shouldn’t. When she came back in to charge me my before discount was over $100, with discount was $79.90. I was never informed of the extra $5.50 charge for my oil??? And another $9.99 shop supplies charge. When asked about the wait and extra chargers I was told “oh I’m sorry about that, it usually isn’t that long if everyone shows up on time” and “oh corporate adds that on”. But none of that was communicated to me before. A simple, “ hey we are short staffed so it might be a longer wait” would have been the professional thing to do. Along with “$85.99 before some other fees and your coupon” would have given me a better idea on pricing than waiting until I’m swiping my card and I question it. Other than that, 2 men were arguing in the shop talking about how “if you talk to me one more time I’m going home, this is your final warning” so she starts counting “1,2,3 if you want to act like toddlers I’ll treat you like toddlers” Entire experience was extremely unprofessional

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service