Wayne's Towing

4.5
243 reviews

About

Towing Service StationCar Battery Store
We are fully insured AAA provider. Our radio-dispatched service vehicles are well-kept & receive regular maintenance to ensure safe car hook-ups with no mistakes. 24 HOUR TOWING -4x4 WRECKER & RECOVERY/MOBILE BATTERY SERVICE /FLAT BED & WHEEL LIFTS

Location

Wayne's Towing
142 Gordon Road, Wilmington, NC
28401, United States

Hours

Reviews

4.5
243 reviews
5 stars
207
4 stars
6
3 stars
2
2 stars
1
1 star
27

What are people saying?

AI-generated from recent customer reviews

Response Time

Many customers praised the quick response time of Wayne's Towing, often noting arrival within 10-20 minutes.

Professionalism

Most drivers were described as friendly, professional, and efficient, providing excellent service during stressful situations.

Customer Service

While many reviews highlighted positive interactions with drivers, several customers reported rude or unhelpful experiences with dispatch staff.

Pricing Concerns

Some customers expressed dissatisfaction with pricing transparency, feeling misled about costs associated with services.

Overall Satisfaction

Despite some negative experiences, many customers expressed high levels of satisfaction and would recommend Wayne's Towing for their services.
  • JS
    June-Marie Spencer-Francis
    Nov 6, 2025
    5.0
    My car broke down in my driveway and I was unable to get submit my request to AAA to tow it a mile away due to their link issues for roadside service. Doug was fantastic hooking me up with Lee who came and towed my car within 20 minutes. I heard I was not the only person to have issues with AAA's current app. They gave me guidance on how to address this with AAA and even gave my membership number to the dispatcher to try to avoid charging me outright. The service was stellar and I really appreciate what everyone did this morning. If you read this and also had issues with AAA, don't go to the local office as they will give you a number that got me transferred 12 times with still no guarantee for app. assistance. Thank you Wayne's Towing
  • TJ
    Travis Johnson
    Nov 5, 2025
    5.0
    EXCELLENT SERVICE! Between the time I called and got my vehicle a jump start, I was back on the road within 20 minutes. Alex came and tested the battery, jump started my battery with no issues, and went above and beyond and gave me a plethora of knowledge about newer vehicles, changing the battery, and other things good to know. The jump start cost me 65 dollars, but it was well spent. Recommend with the upmost enthusiasm!
  • GG
    Gina Genoble
    Nov 1, 2025
    5.0
    Let’s be honest — no one likes having their car towed. But since I had to, I’m really glad AAA dispatched Wayne's Towing and that Patrick showed up promptly. He arrived quickly, was professional, friendly, and made what could have been a stressful situation so much easier. Patrick handled everything efficiently, explained what he was doing, and made sure my car was secured and safely delivered. I truly appreciated his calm attitude and great communication throughout the process. If you end up in a tough spot, you’ll be lucky to have someone like Patrick show up to help!
  • MB
    Matt Bowen
    Oct 23, 2025
    5.0
    Robbie did a fantastic job getting me towed back home when my tire went flat. Got there super quick and friendly as well.
  • CS
    Candice Stokes
    Sep 29, 2025
    1.0
    I have had AAA for years and almost every time I've called them Wayne's towing has been the ones to come help me. Well tonight I hydroplaned and got stuck over in a ditch. Not even a really bad ditch. It was just raining. Really bad in the ground was muddy so first I called my son to come try to help me push it out of the rut it had created but we couldn't get it. So I went ahead and called AAA when the guy got there. Apparently he took it upon himself to assume somebody was driving other than me just because my son was there even though he watched us put my son's e-bike in the back of the car because it had started pouring down by the time he got there. This caused us to wait over 3 hours for cops to come so they could test me to see if I needed to be issued a DWI completely uncalled for and ridiculous and now I want to just cancel my AAA.

Frequently Asked Questions About Wayne's Towing

What services does Wayne's Towing provide?

Wayne's Towing offers 24-hour towing, 4x4 wrecker and recovery, mobile battery service, flatbed and wheel lifts.

Is Wayne's Towing available 24 hours a day?

Yes, Wayne's Towing operates 24 hours every day of the week.