Enterprise Rent-A-Car

4.3
331 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Renting a car at Wilmington International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Wilmington International Airport today.

Location

Enterprise Rent-A-Car
1740 Airport Blvd, Wilmington, NC
28405, United States

Hours

Reviews

4.3
331 reviews
5 stars
239
4 stars
34
3 stars
11
2 stars
16
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting exceptional service experiences.

Vehicle Quality

Customers consistently reported satisfaction with the cleanliness and condition of the rental vehicles.

Efficiency

While many found the check-in and check-out processes quick and easy, some reviews noted long wait times for vehicle pickup.

Reservation Issues

Several customers experienced problems with reservations, including unavailability of reserved vehicles and lack of communication regarding their bookings.

Overall Experience

Despite some negative experiences, many customers expressed a strong preference for Enterprise due to positive past interactions and overall satisfaction.
  • AA
    andyeshuess
    4 days ago
    4.0
    Was unsure of return location and procedure but rental was easy and overall.
  • DL
    Dameon Locklear
    Nov 17, 2025
    5.0
    This review is ONLY for the pickup location at ILM airport regarding the Manager Jacob. I have been a loyal customer for many years. I do not own a car. I have used Enterprise for their proximity to my home address and the trust I have with the local facilities. I planned a trip for my 50th birthday many months ago. I called the Wilmington location several times to confirm required information for the rental and pickup as I live in California. This journey was a really big endeavor with many moving parts and critical time lines. My pickup was incredibly smooth and easy even though my flight was a very late arrival, around 10:45 PM, EST. The agent that assisted me was on point. From desk to keys, the entire process was less than 7 minutes. Extremely high praise to the ILM location and staff. A couple of days later during my birthday weekend, the rental car completely broke down. I was stranded on the side of a major highway. Here is where I hold fault, and I will keep it as brief as possible: I contacted the customer service provided on behalf of Enterprise immediately after complete vehicular failure. I was safe. I just was not where I was supposed to be. I work in hospitality management so I know very well how things can be, or should be. I spoke with 11 different agents over a FIVE HOUR AND FORTY MINUTE span for assistance and resolution. I have NEVER, in all my years of experience handled a customer, the way these random remote Enterprise representatives handled me. In closing, all was not entirely lost. It was a very challenging and surreal experience. The manager of the Wilmington location called me a few days after my return to California. I did not ask for anything. He asked to hear my story. I told him. He listened. He empathy and compassion. Jacob made the entire ordeal worth it. I am considerably grateful to Jacob for just hearing me out and doing what needed to be done. Thank you, Jacob.
  • VM
    vince minichiello
    Nov 16, 2025
    4.0
    The staff was very professional at ILM airport. The counter staff and the lot staff were friendly, efficient and professional. After a day, the car seemed to swerve at greater than 55 mph. Not a giant inconvenience but somewhat significant. The rental process was flawless. I will definitely use Enterprise again.
  • JP
    Jennifer Pirsch
    Oct 28, 2025
    4.0
    The customer service representatives were attentive, friendly and super helpful. My only suggestion would be that they would let the customer know that if you return the rental any later than stated on the reservation that hourly fees would be charged.
  • BS
    brian sullivan
    Oct 24, 2025
    5.0
    Exceptional cudtomer sewrvice in the Wilmington, NC airport at midnight (thx, E.C.). Developed an option tailored to preserving a one-way possibility and remained on duty until we got information about an even later flight a family member was coming in on.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car Wilmington International Airport?

You can choose from a wide selection of vehicles, including compact cars, passenger vans, family SUVs, and luxury cars.

What are the operating hours of Enterprise Rent-A-Car at Wilmington International Airport?

Enterprise Rent-A-Car is open daily from 8:00 AM to 11:59 PM.