AutoZone Auto Parts

4.3
224 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Mt Jefferson Road in West Jefferson, NC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in West Jefferson, NC or call us at (336) 246-3199.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
1368 Mount Jefferson Rd, West Jefferson, NC
28694, United States

Hours

Reviews

4.3
224 reviews
5 stars
147
4 stars
39
3 stars
17
2 stars
9
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific mentions of employees going above and beyond to assist.

Product Availability

Customers noted that the store usually has a good selection of parts in stock, although some mentioned occasional issues with specific items being unavailable.

Pricing

Feedback indicated that while some customers found prices to be competitive, others felt certain items were overpriced compared to competitors.

Mixed Experiences

Several reviews highlighted negative interactions with management or specific employees, indicating inconsistency in customer service quality.

Installation Services

Customers appreciated the free installation services offered for certain products, which contributed to positive experiences.
  • RN
    RW Nichols
    Oct 19, 2025
    5.0
    Friendly and helpful. Check your car's electric system or get the part you need.
  • BZ
    bill zee
    Sep 3, 2025
    1.0
    went here to get some wheel grease. Ava showed me where the grease was and we noticed one can was leaking. The other can was dented at bottom but i decided to try to purchase. at the register, i discovered that the top of the can was open/leaking after i pulled the plastic push cap off to check it. The on duty store manager- she was in a grey shirt- argued with me about this being a problem. I went and got a tube of the same grease, not a can and not my preference as i don't have a grease gun and i came back to register. She was still going on about this open can of grease being a non-issue. I told her that "the customer is always right" as a way to end the conversation to which she replied "no they are not" or something similar. I asked her "what would your director think about that?". She said "he'd say the same thing". I told her "back when i worked at autozone 30 years ago, this would never happen/be said to a customer". I told her "shame on you" and left as my purchase was completed.
  • CV
    Charlie Vance
    Mar 19, 2023
    5.0
    Needed a new battery. Chris was super helpful and even installed my new battery in the windy, 20-degree temps. Excellent customer service, thanks so much!!
  • E9
    Eggyvine 99
    Mar 13, 2022
    5.0
    Friendly and knowledgeable staff 👍

Frequently Asked Questions About AutoZone Auto Parts

What are the opening hours of AutoZone Auto Parts in West Jefferson?

AutoZone Auto Parts in West Jefferson is open from 7:30 AM to 9:00 PM Monday through Saturday, and from 9:00 AM to 8:00 PM on Sundays.

Where is AutoZone Auto Parts located in West Jefferson, NC?

The store is located at 1368 Mount Jefferson Rd, West Jefferson, NC 28694, USA.