Pilot Travel Center

4.0
1749 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Waynesville, NC! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
3712 Crabtree Rd, Waynesville, NC
28785, United States

Hours

Reviews

4.0
1,749 reviews
5 stars
802
4 stars
461
3 stars
250
2 stars
88
1 star
148

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and helpful, particularly mentioning individuals like Joey, Michelle, and Justin.

Cleanliness

While some reviews highlighted clean bathrooms and facilities, others reported unsanitary conditions, indicating inconsistency in cleanliness.

Parking Issues

Numerous reviews pointed out significant problems with parking availability, especially for trucks, and noted that the lot is often congested.

Service Speed

Customers frequently complained about long wait times at fuel pumps and inside the store, particularly during busy hours.

Food Quality

Feedback on food quality was mixed; while some enjoyed the Subway offerings, others criticized the pizza and availability of hot food.
  • HC
    HJ Cox
    Nov 11, 2025
    5.0
    Stopped by to get gas and grab a sandwich at Subway. It was quite busy, but the scenery around was beautiful with the snow.
  • BC
    B C
    Oct 31, 2025
    5.0
    I like this Pilot Travel Center. Well organized store and friendly cashier. I stopped in for a basic cup of coffee, few gallons of gas, and quick restroom break. The Pilot app has a "ten cents off per gallon" promotion currently being offered. Subway on location, serving up them classic sloppy cold cuts. Quick access to I40. Overall experience: 5 outta 5. Would definitely stop here again...
  • MH
    Morgan Horne
    Oct 17, 2025
    5.0
    Best lil pilot I have ever stopped at! The cooler drinks are super super cold! The staff are awesome! They all deserve a raise!!!
  • VV
    Vindt1984
    Oct 14, 2025
    1.0
    Got chased out of an unmarked space being told it was reserved.
  • KW
    Kenneth Wade
    Oct 9, 2025
    5.0
    Subway night shift workers Joey and Michelle were very nice and also have great conversation skills while I was waiting

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.