Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Dennis and Jason.
Service Quality
There are mixed reviews regarding the quality of service, with some customers reporting excellent experiences while others faced issues with repairs and service accuracy.
Pricing Issues
Several reviews mentioned dissatisfaction with pricing, including unexpected charges and perceived overpricing for services.
Appointment Management
Customers expressed frustration with the management of appointments, citing long wait times and issues with online booking confirmations.
Honesty and Integrity
Some customers felt misled about necessary repairs and pricing, leading to concerns about the honesty of the service provided.
BT
Bret Taylor
Nov 30, 2025
1.0
Did not honor their online coupon on their website even when showed. Still up next day. Daughter went in with the a nail in the tire (tire already off upon arrival and nail clear as day). They charged her $51 for a patch!!! At that price a new tire would have been a better deal
Clearly they take advantage of women. They mislead on prices. And it took over an hour an a half after they pulled the car in.
Stay away. These guys will try and sell you blinker fluid!
CJ
Cameron Jarina
Sep 24, 2025
5.0
Front desk lady was extremely nice and helpful had a puncture 30 mins before there closing time and they were able to patch it. Saved me alot of time and money!
EE
Ellie Eyerly
Sep 21, 2025
5.0
Always have a great experience here. Staff is very nice and helpful. They always do a great job!
SB
Stephanie B
Sep 17, 2025
2.0
Tried to get oil change, tire rotation & state inspection done this morning. Told I would have to leave my car ALL day until 6 PM! There were 4 mechanics / staff in empty garage standing around chatting not busy at all . Front desk person said they were short staffed at his desk position and that was cause for delay . I'm so confused?
We have taken 4 cars in our household there repeatedly over the years and generally pleased. Highly disappointed today. Since the Indian Land location closed the Waxhaw location has been too overwhelmed and unable to handle local demand . Guess we'll try elsewhere.