Enterprise Rent-A-Car

Reviews

• NC

  N CL

  Mar 31, 2026
  1.0
  Enterprise Rent‑A‑Car, Washington NC Location I am submitting this complaint to formally document the unacceptable and unprofessional experience my husband and I had with the Washington, NC Enterprise location. We made a reservation four days in advance to secure a rental while our vehicle is in the shop. On the very day we were scheduled to pick up the car, we were told there were the vehicle we had chose was not available at all. This alone is a failure of basic operational planning and customer service. What is the use a reservation service when employees don’t acknowledge it. Unfortunately, the situation only deteriorated from there. The first employee Jordan, we spoke with provided incorrect information and appeared unsure of how to complete the rental process. We left only because we were instructed to retrieve additional documents from our insurance company. When we returned, a different employee gave us an entirely new set of instructions and assured us that a vehicle would be ready by the end of the day. She also stated she would call us once the car was available. That call never came. When we called later, we were told a vehicle was ready. We returned to the location again, only to discover that none of our information had been saved and the staff acted confused, indifferent, and dismissive. One employee ignored us completely, and the overall environment felt unprofessional, disorganized, and lacking even the most basic courtesy. This morning, when my husband called to check availability, he was told, “We are not going to rent to you, ever,” with the justification being that we “left twice.” For clarity: we left the first time because we were following their instructions, and the second time because they failed to save our information and we had told them that we are to return the next day with everything. At no point were we rude, uncooperative, or unwilling to provide what was needed. We simply followed the directions given to us by their own staff. After this experience, I reviewed the public feedback for this location. It is clear that many customers have reported the same issues: dishonesty, lack of communication, unprofessional behavior, and poor customer service. What is even more concerning is that Enterprise’s responses to these reviews are nothing more than polished, generic statements that imply improvement, yet the same problems continue to occur. There is no evidence of corrective action, accountability, or meaningful change. That is not customer service; that is bad business etiquette and a failure of management oversight. This location needs immediate intervention from corporate leadership. The staff requires proper training, accountability, and supervision. Customers deserve employees who are honest, knowledgeable, motivated, and capable of providing consistent information. The current state of this branch reflects poorly on the Enterprise brand as a whole. I would suggest renting from Greenville and not from here.
• JL

  joshua lee

  Mar 31, 2026
  1.0
  Made a reservation with this location and was unable to procure vehicle due to the team asking and requiring additional documentation which was NOT required by Enterprise. I would avoid renting from here at all costs. Much better customer experience working with Enterprise as a whole but certainly not here.
• CC

  Carrie Peed (CeeCee)

  Mar 21, 2026
  5.0
  Had a great experience here with a rental. Friendly people, in and out quickly each time.
• KN

  Kristie Nixon

  Mar 4, 2026
  5.0
  Excellent experience with our local Enterprise office. Have used this office many times in the past and have always had positive experiences. Helpful staff
• MD

  Marquita Davis

  Jan 31, 2026
  5.0
  I liked that everyone I came in contact with were very nice, polite and professional. I was getting a rental due to an accident that totaled my car. I called and said I needed a rental the same day and they accommodated me with no hesitation. They took the time to answer any questions that I had about the rental process or the billing. They made the pick up and drop off process quick and easy. This was my first time renting from Enterprise and I have to say I'm very impressed and happy with the service that I received. I definitely will be returning to the Washington, NC location for rental services in the future.

Frequently Asked Questions About Enterprise Rent-A-Car