Enterprise Rent-A-Car

4.0
256 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Washington, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Washington location today.

Location

Enterprise Rent-A-Car
2039 W 5th St, Washington, NC
27889, United States

Hours

Reviews

4.0
256 reviews
5 stars
162
4 stars
27
3 stars
13
2 stars
5
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, highlighting excellent service from individuals like Doug, Hannah, and Anastasia.

Reservation Issues

Several reviews mentioned problems with reservations, including unavailability of reserved vehicles and unexpected charges.

Cleanliness and Vehicle Condition

While some customers reported receiving clean vehicles, others noted issues with cleanliness and maintenance, such as dirty interiors and malfunctioning features.

Professionalism

The professionalism of staff was frequently acknowledged, although there were instances of unprofessional behavior reported by some customers.

Overall Experience

Customer experiences varied widely, with many expressing satisfaction and loyalty, while others reported significant frustrations and vowed not to return.
  • MM
    michelle martin
    Nov 14, 2025
    1.0
    Not thrilled with the car. Someone smoked pot in it which I'm allergic to it.
  • MT
    Mizz Territorial
    Nov 10, 2025
    5.0
    I recently rented from Enterprise in Washington, NC on November 7th, and I can honestly say Jhymier went above and beyond! I had some technical difficulties with my initial rental and got the runaround from other locations, starting with the Greenville branch. However, Jamir called me right away—three hours before I was heading out of town and out of state—and made sure I had a reliable vehicle ready to go. His professionalism, quick action, and genuine customer care made all the difference. He saved the day and turned a stressful situation into a smooth experience. I’ll definitely be returning to the Washington location for future rentals.
  • MG
    Marni Graff
    Nov 7, 2025
    5.0
    Enterprise, Washington, North Carolina staff were friendly and helpful and put me immediately in a car after an accident. Returning was made easy to a different site also. No complaints.
  • TP
    Terri Pagliaro
    Oct 24, 2025
    1.0
    They never have the car reserved so they try to upsell it then charge over for everything. This time they charged for payment already charged at a different location so now I’ve been charged double on an insurance claim car. Plus they insist it came back short on gas but they enterprise in Richmond took a picture of the gas before we left so I 💯 know he’s lying
  • JW
    Jon Whitlock
    Oct 5, 2025
    5.0
    Friendly and accommodating. I would recommend their service, and I will use them again.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Washington, NC?

Enterprise Rent-A-Car offers a wide range of vehicles including rental cars, vans, and luxury cars to suit your needs.

What are the business hours for the Washington, NC Enterprise Rent-A-Car location?

The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 12:00 PM, and closed on Sundays.