Enterprise Rent-A-Car

Reviews

• DB

  Dolores Boles

  4 days ago
  5.0
  The person at the front desk made sure I was pleased with the vehicle I was given due to the fact that the first one they offered was not to my liking. I asked if they had certain models and though it had not yet been cleaned she asked if I would wait a couple of minutes until that happened so that I could get the car that I wanted.
• JW

  Jonathan Winstead

  Feb 18, 2026
  5.0
  The overall experience from check in to car return was great. All the staff was helpful and informed me of all the details regarding my rental including fees. I have have rented from this location multiple times and never had an issue. I would highly recommend Enterprise and especially this location to others.
• JH

  John Heeter

  Feb 9, 2026
  5.0
  They were more than accommodating the young lady was friendly and made the situation as smooth as possible
• MP

  Matt Price

  Feb 8, 2026
  5.0
  I have rented from this Enterprise location on Main St in Wake Forest and It has alway been a very smooth transaction. Agents have always been welcoming and efficient to get me in and out. I reserved online through the website and checked in on my app which seems to also speed up getting in and out.
• AJ

  Armand J

  Feb 3, 2026
  1.0
  I rented a vehicle from the Wake Forest Enterprise location after my vehicle was hit by another driver. I arrived with all necessary information for Enterprise to bill the other driver’s insurance directly. I was told a credit card was required to be on file, which was fine, but I clearly reiterated multiple times that the insurance company was to be billed and my card should not be charged. I received multiple verbal confirmations that they would bill the insurance and my card would not be charged. Despite those assurances, my credit card was charged... I called the location to address the issue and was told that they would bill the insurance company moving forward using the information they already had. When my vehicle repairs were completed, and I returned the car, I again confirmed everything was handled and was explicitly told that it was. More than six months later, I received a notice stating that I owed over a grand and received an invoice that was grossly incorrect. It failed to properly account for the charges already made to my credit card, included refunds that were never issued, and reflected Enterprise’s continued failure to bill the insurance company as they were supposed to from the start. Now I’m stuck in the middle, wasting my time going back and forth between Enterprise and the insurance company to fix problems that never should have existed if not for this location's failure to do the most elementary parts of their job, lack of follow-through, and basic administrative competence. There are multiple other rental agencies in the area, do yourself a favor and take your business literally anywhere else. Dealing with the incompetent buffoons running this location simply isn’t worth the headache.

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