Pilot Travel Center

3.8
2302 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Troutman, NC! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
1006 Charlotte Hwy, Troutman, NC
28166, United States

Hours

Reviews

3.8
2,302 reviews
5 stars
1,019
4 stars
501
3 stars
335
2 stars
145
1 star
302

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.

Cleanliness

Several reviews noted the cleanliness of the restrooms and fuel islands, although some mentioned issues with cleanliness in other areas.

Parking Issues

Numerous complaints were made about the parking situation, including difficulties with reserved spots and overall layout, leading to frustration among truck drivers.

Facility Condition

The facility is undergoing renovations, which has caused some disruptions and dissatisfaction among customers regarding amenities and access.

Management Concerns

Multiple reviews expressed dissatisfaction with management's handling of issues, particularly regarding reserved parking and customer complaints.
  • MF
    Maribel Flamenco
    Jan 5, 2026
    1.0
    Back then you could have parked here for free. Now you have to pay for parking.
  • GD
    gil dagan
    Jan 4, 2026
    1.0
    Don’t understand why all the parking lot became payed so we can’t park here for free no more be careful drivers
  • RD
    Richard Dawes
    Dec 30, 2025
    1.0
    No lot lizzards was looking forward to it . Other then that ok place .
  • DP
    Darius Pittman (Big Pif)
    Dec 21, 2025
    5.0
    To whom it may concern I would like to highlight one of your workers Jazzy. She is not only a gorgeous lady, She is also one of the biggest sweethearts I’ve ever met. What I witnessed today was the epitome of customer service. She was dealing with a customer on the scale that didn’t speak the best English yet she was so patient and did everything she could to help and even had a little help from another fellow trucker. It was a beautiful display of teamwork and my heart rejoiced because of it. The true definition of what a leader looks like. May our father in heaven bless this woman and her family, and I demand a raise for her immediately!! Thank you.
  • JL
    J D Lesemajeste
    Dec 15, 2025
    2.0
    Do not stop here you will not be able to get out. Go to the Sheets or anywhere else. It will add half an hour to your trip just getting back to the Interstate. The store is fine but the parking lot entrance and exit situation combined with the intersection and the big trucks makes this an actual nightmare

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.