Enterprise Rent-A-Car

Reviews

• DK

  Daniel Kuster

  2 days ago
  1.0
  Completely blown away by the service of this establishment “doesn’t accept payments online” for the reservation of a car, what’s the point of this feature if you don’t have it for me when I get there. Don’t understand the point of companies that push away customers and revenue when they offer a simple service. Don’t waste time reserving your car online from this company, they won’t have it when you need it 👍🏼
• RG

  Rob Gray

  2 days ago
  1.0
  I had to take my mother to an emergency surgery in Charlotte today. My Car is 10 years old so I thought RENTING A CAR FROM THE PLACE YOU RENT CARS would bring my mother some comfort for the long drive. They accepted my reservation the night before. I called and confirmed. Not only do they not have my Suv. They didn't have anything to offer. and pretty sure the guy and girl working there were getting too close in the back. It should have and could of been a simple transaction, or a simple no; We don't have anything available. Ultimately a huge waste of time. Very frustrating. One star for the story I can share with everyone about this location.
• RG

  Rosemary Greene

  Apr 4, 2026
  5.0
  Easy online check in and great customer service
• NN

  Nadine

  Mar 31, 2026
  2.0
  Car did not crank up at first try and second car offered smelled like someone just smoked marijuana in the car. Do better!
• JA

  Josh Anderson

  Feb 11, 2026
  1.0
  Frustrated and anxious. The key fob for my current rental has a low battery (it’s a push to start so if the key fob dies, I cannot use the vehicle). I tried calling Enterprise twice and both times I was unable to reach a representative. The second time it seemed as though someone answered the phone and hung up. I hope that the vehicle remains operational until I make contact with a representative and receive instruction. My past experiences with Enterprise (multiple locations, not exclusively this location) over the last 6 months have been inconvenient and less than satisfactory. It seems like policies change often and the customer service representatives don’t provide adequate information until the very last minute, resulting in my lack of proper funding, documentation and/or procedural requirements. I’ve wasted time and money to arrive at a rental location, having previously made a reservation, only to be told I’m ineligible for rental service. My personal issues with lack of transportation are irrelevant, but it would have saved me from emotional fatigue and unnecessary spending to have known such necessary information when reserving the rental by phone.

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