AutoZone Auto Parts

4.1
420 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone S Lafayette in Shelby, NC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Shelby, NC or call us at (704) 484-0811.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
721 S Lafayette St, Shelby, NC
28150, United States

Hours

Reviews

4.1
420 reviews
5 stars
238
4 stars
89
3 stars
37
2 stars
17
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for rudeness and lack of knowledge.

Product Availability

Customers frequently noted issues with product availability, often being told items could be ordered but not in stock.

Management Issues

Several reviews highlighted poor management practices, including inadequate staffing and lack of responsiveness to customer needs.

Positive Employee Recognition

Specific employees received commendations for their exceptional service, indicating that some staff members are making a positive impact.

Pricing Concerns

Customers expressed dissatisfaction with pricing, often comparing it unfavorably to competitors and online options.
  • AS
    alex smurda
    1 day ago
    5.0
    Broke down on the side of the road was able to pull into this AutoZone. Tim and Stephanie absolutely took care of me. Got me everything. I need to change my spark plugs and back on the road perfect service.
  • DL
    Dawson Lamure
    Oct 29, 2025
    1.0
    Makayla the manager who works here was accusing me and my brother for stealing when we paid for his item she walks out and said so who’s gonna pay for this and I looked at my brother confused and we went back inside the store to ask why they thought we was stealing and they said the beep thing went off and I 100% did not here no alarm going off I go here almost every month and the other workers wanted to take pictures of us and I do not appreciate that at all because she might be a weird person
  • HS
    Heather Self
    Oct 28, 2025
    5.0
    They was good people when I went in
  • DA
    Dan Andre
    Oct 21, 2025
    4.0
    Always service with a smile....and the young gentleman working commercial Always remembers my business name....
  • LL
    Leslie
    Sep 18, 2025
    1.0
    I very politely asked for the phone number for another location, said thank you so much and didn't respond just hung up on me

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts in Shelby, NC?

AutoZone Auto Parts in Shelby is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 8:00 AM to 9:00 PM.

What services does AutoZone Auto Parts offer for customer convenience?

The store offers in-store pickup, curbside pickup, and same-day delivery services.