Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone S Lafayette in Shelby, NC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Shelby, NC or call us at (704) 484-0811.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
425 reviews
5 stars
242
4 stars
89
3 stars
37
2 stars
17
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for their helpfulness, while others are criticized for rudeness and poor management.
Product Availability
Customers appreciate the variety of parts available, but some report frequent issues with stock and incorrect parts being provided.
Staff Knowledge
Several reviews highlight the knowledge and expertise of certain staff members, while others mention a lack of knowledge among some employees.
Overall Experience
While many customers express satisfaction with their experiences, there are notable complaints regarding management and service quality.
- TATed Arms6 days ago5.0had a dispute about a lifetime warranty part .chris the store manager address the problem and fix it.i appreciate the time and effort .
- MVMontana VanHookDec 26, 20255.0Chris of autozone Shelby is by far the kindest most accommodating manger I have delt with at ANY establishment. We need more people like this in customer-service. We are all lucky to have him here in Shelby and he makes Autozone look good!
- ASAlisa SmithDec 3, 20251.0The manager as he stated he was was extremely rude and his reply to being rud2 and reason is they are busy and then hung up on me a second time this isn't customer service it's ridiculous attitude this guy doesn't own the company and should be spoken to about his behavior because this is unacceptable especially being a manager I will not give them the benefit of taking any of my money for any parts and I am going to spread the word about the poor quality he should be fired this just happened at the location in Shelby he did not give me his name but said he was the manager stupid people you can't argue with
- ACAmanda CampbellNov 27, 20255.0I have never had a problem with customer service. They are friendly and helpful. I cannot say the same for other part stores. This location usually has what I need in stock and carries quality products.
- PVPayton VeraldiNov 24, 20255.0Christopher and Stephanie were great tonight. They worked and went well over and beyond the call of duty to help me fix my car. I am thankful for their attention to detail, their work ethic, and their silliness to help. When you are in the service industry, you recognize people who are servant leaders. I appreciate their help! Make sure to see them at Auto Zone Shelby!
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours of AutoZone Auto Parts in Shelby, NC?
AutoZone Auto Parts in Shelby is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 8:00 AM to 9:00 PM.
What services does AutoZone Auto Parts offer for customer convenience?
The store offers in-store pickup, curbside pickup, and same-day delivery services.
What types of products can I find at AutoZone Auto Parts in Shelby?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Can I purchase items online and pick them up at the Shelby AutoZone location?
Yes, you can shop online and use the in-store pickup option at this location.
What brands of auto parts does AutoZone carry at this Shelby location?
AutoZone carries brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What is the address and contact information for AutoZone Auto Parts in Shelby?
The store is located at 721 S Lafayette St, Shelby, NC 28150. You can call them at (704) 484-0811 or email customer.service@autozone.com.
Are there other automotive parts stores near AutoZone in Shelby?
Yes, there is another AutoZone and an O’Reilly Auto Parts nearby which can be alternatives or complement your visit.
What nearby places can customers visit before or after shopping at AutoZone in Shelby?
Customers can visit places like Maxwell B Hamrick Insurance, Beauty Shoppe Featuring Queen B & Company, or Headquarters Barber Shop for additional services in the area.
Are there nearby automotive service providers near AutoZone for repairs or oil changes?
Yes, nearby are Valvoline Instant Oil Change, Fast Way Oil Change, and Andy’s Muffler and Brake for automotive repairs and services.
Does AutoZone Auto Parts in Shelby have any online presence for social media or websites?
Yes, you can visit their website at https://www.autozone.com/locations/nc/shelby/721-s-lafayette-st.html or follow their Facebook page at https://www.facebook.com/258772417517384 and Twitter handle @autozone.