General RV Center

Reviews

• EK

  Eric Kelley

  2 days ago
  5.0
  my first experience at General RV center was absolutely horrible. On the other hand, I stopped there again this week and had an opposite experience, thanks to Anthony Stanley, I had a great visit, he explained everything about any questions that I had, and then some. took his time with me. his knowledge, understanding, competence and overall personality were simply outstanding. I would recommend anyone going to General RV to talk with Anthony if they want to buy anything from that place. Thank you again Anthony. Eric Kelley
• XS

  Xtra Smooth

  3 days ago
  1.0
  So got a big surprise about 30 minutes before showing up for a repair estimate. Service rep leaves a message letting us know that general rv charges a $260 fee just to do an estimate. This is insurance work and no one bother to tell us when we made appointment for the estimate that the charges would not be included in the repair bill. Also drove almost 3 hrs to get the estimate done to find out that the camper would not be left at the facility. So if they repair it, would have to bring back and return a 3rd trip just to pick it up afterwards. None of this was mentioned when the estimate appointment was made 3 wks ago. I even asked if we would be leaving the camper and the answer was more than likely the camper would be left. Been a General RV customer for yrs but this is bad business.
• KC

  Kay Creighton

  Nov 16, 2025
  5.0
  Mark Anderson was one of the very best RV salesmen I have ever dealt with. I was looking for a specific new make/model. When I talked to Mark on the phone, I told him how I had made an appointment for a test drive at two other dealerships that was canceled at the last minute because the rig was not in driveable condition. He went out to the unit and called me back on FaceTime so I could see him turn on lights, open and close the steps, and hear both the engine crank up and the generator. I made an appointment to come see it. Unlike sales people at other dealerships, he was knowledgeable about the industry and could answer all of my questions about this model. The unit was ready to go for the test drive. I signed the purchase agreement. Between signing the purchase agreement and delivery, Mark helped me get answers to questions I had. He was never pushy and was consistently thoughtful and patient.
• JJ

  joeaaron12

  Nov 8, 2025
  5.0
  Oh man this place is awesome! From the time we started looking to the day we picked it up, General RV is the place to go. Kelly Davis was our salesperson and she was absolutely incredible. Mo was great as well. Always looked out for us and got us a great payment. Not once did we feel pressured or overlooked. They made us feel appreciated for our business. I am so happy with our unit and I couldn’t ask for a better experience. Can’t wait to make memories thanks to General RV.
• NG

  Nicole Germano

  Oct 21, 2025
  1.0
  Needed warranty work done. Took my travel trailer camper in early December 2024. Had a list of things needed to get done and were approved by Jayco to get done. Only one thing had actually been finished by the time I needed it in late January. Things that were on the list of repairs were checked off as “done,” but were never touched or not fixed to the point it was actually functional. I took my camper back for work (travel full time), planning to return for the awning and sink repair because the replacements hadn’t come in. I also asked my original service dpt case worker to have them actually fix what they didn’t when I returned as well. I could not return until September. I kept calling throughout the year to make sure everything was set for my return. I talked to two new service case workers during that time, indicating a high turnover rate at the dealership. I made sure the sink and awning were delivered and waiting by the time I returned. I dropped my camper off for the final repairs in mid-September. My 4th case worker wasn’t there to check me in. I asked about one of the repairs that wasn’t fixed (my fridge door would not close properly and fell completely off when driving). Was told I could just fix it myself even though it was on the original list I needed repaired. I decided to just get the awning and sink done so I could be over with this whole experience. I was called a few days later to be told my awning “got legs and walked away” and unless I wanted to wait for a new one, I would have to settle for a black awning. I agreed to the black because I could not wait for a new awning due to needing the camper for work in a week. After the awning and sink were fixed (the other things that had been checked off but not fixed were never fully repaired) I inspected the repairs and they worked fine. I took the camper back to park it for 5 days before moving it 30 min to my next job. After about 2 weeks at work, I went to use my stove to cook. I found my burners disassembled and missing all their screws. The stovetop had been perfectly fine before I took it in for the repairs in September. I had not looked at the stove under the glass lid during the final inspection before signing the release forms because it never should have been touched. I did not touch it at all between the repair and going to cook. No one else has a key to my camper and it had no signs of being broken in to. The only explanation is someone at the dealership took apart the burners for some reason. The screws are no where to be found. In the 3 years I had the camper, the burners never came apart while driving. I explained to my case worker what happened but she and her manager decided not to take any responsibility for it. So I now have to repair the stovetop they took apart out of my own pocket. Given the poor customer service I had always received, I do not doubt a service technician either didn't know what they were doing, took the screws for another camper’s repair, didn’t finish putting the stovetop back together for some reason, or there was miscommunication about what needed to be repaired. I’m not sure the occurrence was even investigated like I requested them to do. So between the terrible communication between case workers, shady technicians using my original awning for another project and touching something that shouldn't have been touched, and the incomplete repairs I asked to be repaired again and again, I will never be returning to this dealership. I recommend nobody use them as well, especially for repairs. I have warned my RV working community as well. Save yourself the headache and frustration.

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