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For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Roanoke Rapids.
Many customers praised the staff for being friendly, knowledgeable, and providing excellent service.
Efficiency
Several reviews highlighted quick service times, with many customers being in and out within 20 minutes.
Training Issues
Some customers expressed concerns about staff training, particularly regarding state regulations and service procedures.
Service Quality
While many reviews were positive about the quality of service, there were complaints about mistakes made during oil changes and inspections.
Pricing Concerns
Customers noted that some services, particularly inspections and wiper blades, were perceived as overpriced.
JL
Jackquelyn Lawson
5 days ago
1.0
It was a cool crisp day so I figured I'd go get an oil change and inspection. I pull up around 4:00pm, I see a familiar woman in uniform along the side door talking with someone in a parked car (outside the building). I sit between the 2 bays, I don't see Anyone.. No Body! I wait a moment, I call the number to this office an automated voice msg answered and no one was available, 5mins later, I leave😡 I have never seen this type of Negligence at this place ever. I had my little 20% coupon ready! I don't have time to waste, I can't drive after dark! So I backed up and drove out! I'm 65+ yrs young, I need service, and this is where I go! I guess it's time for change😔
RI
Roy Richardson IV
Nov 10, 2025
1.0
I normally frequent this business to get state inspections done. However on November 10th at 0940 there were workers there not familiar with NC state and county regulations. My car is registered in Onslow County. Onslow County has not required an emissions test since 2022. The worker told me my vehicle requires emissions even though I've have had the car 2 years and have come to that location for 2 years with multiple different cars to be inspected. I kindly disagreed and went down the street to different business where my inspection was completed. Its unfortunate because I would have liked to spend my money with the business that I frequent but their current workers need more training on state and county regulations.
AT
Angela Turner
Oct 19, 2025
5.0
The staff was very knowledge and explained services in full details and patient. Also, showed a team effort which is very important.
RD
Royalty Kay ‘ Dee
Oct 3, 2025
5.0
I Always Go Here For My Oil Change And Never Had A Problem With Them! Great Place To Get A Oil Change 🫶🏻