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For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Roanoke Rapids.
Many customers praised the staff for being friendly, professional, and knowledgeable, with several specific mentions of individual employees who provided excellent service.
Service Speed
While some reviews highlighted quick service, others reported long wait times and slow service, indicating inconsistency in efficiency.
Training and Knowledge
Several customers expressed concerns about the staff's knowledge regarding state regulations and vehicle service, suggesting a need for better training.
Cleanliness and Care
Most reviews noted the cleanliness of the shop and the quality of service, although there were a few complaints about carelessness during oil changes.
CH
Chris Howerton
2 days ago
5.0
Absolutely wonderful! Great people & services
JV
Joe V
Dec 7, 2025
5.0
Thoroughly professional and pleasant.
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Suzanne Evans
Nov 24, 2025
5.0
The entire crew was very professional and courteous!! The Regional Manager was there teaching new employees! I absolutely love this store and refuse to go anywhere else!! Shout-out to the Roanoke Rapids crew!! Yall are AMAZING!!
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Jackquelyn Lawson
Nov 18, 2025
1.0
It was a cool crisp day so I figured I'd go get an oil change and inspection. I pull up around 4:00pm, I see a familiar woman in uniform along the side door talking with someone in a parked car (outside the building). I sit between the 2 bays, I don't see Anyone.. No Body! I wait a moment, I call the number to this office an automated voice msg answered and no one was available, 5mins later, I leave😡 I have never seen this type of Negligence at this place ever. I had my little 20% coupon ready! I don't have time to waste, I can't drive after dark! So I backed up and drove out! I'm 65+ yrs young, I need service, and this is where I go! I guess it's time for change😔
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Roy Richardson IV
Nov 10, 2025
1.0
I normally frequent this business to get state inspections done. However on November 10th at 0940 there were workers there not familiar with NC state and county regulations. My car is registered in Onslow County. Onslow County has not required an emissions test since 2022. The worker told me my vehicle requires emissions even though I've have had the car 2 years and have come to that location for 2 years with multiple different cars to be inspected. I kindly disagreed and went down the street to different business where my inspection was completed. Its unfortunate because I would have liked to spend my money with the business that I frequent but their current workers need more training on state and county regulations.