Safelite AutoGlass

Reviews

• SJ

  Sierra Johnson

  Mar 5, 2026
  5.0
  Really great location my insurance provider guided me to use. Staff was extremely patient, kind and broke everything down to me. I appreciate all the excellent customer service!
• DA

  Daryl Abbott

  Feb 26, 2026
  1.0
  set up an appointment. the day of the appointment they said i had to bring it in they would not come out to replace windshield i asked why and the call center said it was complicated. i asked for the store number to see if someone at the store could answer why it was complicated. I called the number it just rang and rang with no answer. called multiple times with the same result. looks like ill be setting up another fleet account with some one else
• JD

  Julie Daughety

  Feb 25, 2026
  5.0
  TRUSTED and PROFESSIONAL! Our 2nd visit to this business in the past 2+yrs for replacement and repair of our windshield. Both handled with our insurance. This time was an easy repair and we were welcomed promptly and Cliff the supervisor told us what was going to happen with the repair, the risks of doing the repair, and updates in person that the fix was almost done. He walked us out to ensure we were satisfied with what we saw, and we WERE once again! Thank you, Cliff and your Big Team in the reception area your work shop inside. I’m sure we’ll see you all again since we drive the highways quite often in this area. OUTSTANDING Care and Job!! And USAA partners so well with this company!
• HJ

  Hector Jeyakaran

  Feb 23, 2026
  1.0
  I made this appointment with Safelite because of the link provided through Allstate insurance. Perhaps Safelite has the windshield process perfected, but their results in installing side glass leave a LOT to be desired. My experience is with the Raleigh branch. The first tech, who was temporarily on loan from another location, was pleasant and timely, seemed to know what he was doing. However, the shop vac in the van he had been assigned did not work, and he was unable to get any of the broken glass out of the door interior. He suggested that I visit the shop, and they could clean out the door and have me on my way in about a half hour. 2 1/2 hours later, having missed a guitar lesson that I had paid for, spoken to condescendingly by a shop employee, I was given the car back with the door not closing properly. I couldn't wait any longer, and was offered a home service appointment the next day. I saw that the reason that the door did not close fully was because a trim strip was not aligned properly (not sure why the shop guy didn't see this). The tech arrived, lined everything up, put it back together, advised me to leave the window up for a couple of days to let the rubber regain its original shape. That was fine since it was cold, but when temperatures warmed up a couple of days later, and I lowered the window, it would only rise about 2". Drive to Safelite, they couldn't take me at the shop the same day. Covered up the car overnight, tech arrived at 1:30 for what was originally 8 to 12 appointment. I missed ANOTHER lesson that I had paid for. Eventually, he reassembled everything, and while the window works, the mechanism makes two distinct clicking noises, and lowering the window is not completely smooth. Having spent way more time than I had planned for, I asked the tech to note the problem in the service records so that I could follow up AGAIN. 4 visits, 10+ hours, 2 missed lessons, and I need to go back to the shop again. I am concerned that the window will stop working at some point if I don't get it corrected. While the staff were unfailingly polite and courteous, the shop associates need to not talk down to customers. You can form own conclusions about the level (or lack) of training their techs have. Bottom line, if you need window glass replaced, check around before you choose Safelite Raleigh.
• TE

  Troy Ellis

  Feb 13, 2026
  1.0
  The technician was the best part of having my windshield replaced. I was offered an 8-12am appt. The day of the appt i was called just before 8am by the technician and advised that he had been overbooked by dispatch and could not come until an afternoon window. This is unacceptable. Technician should not be put in this position by Dispatch or whoever is making appointments. When a customer schedules a 4 hour window that you offered why would you offer that window to several other customers. I believe he said he had 4 repairs given to him for the 8-12 window. Totally unacceptable! If you schedule a repair with Safelite you should ask how many others have they booked for that window....Beware....