Gerber Collision & Glass

Reviews

• MP

  Mitch Portman

  Feb 11, 2026
  5.0
  Great service staff went above and beyond replaced my bumper in a day and even washed and vacuumed the truck
• PB

  Pamela Bromell

  Feb 2, 2026
  1.0
  I called on December 19th to make an appointment for an estimate. They told me they couldn't get me in until the 29th. I did not get my usual email reminders or anything or text reminders of my appointment but I had it on my calendar so I showed up on time. I showed up for my appointment on the 29th and as I was standing at the desk providing my check-in information to Liz, some man rudely walked in and interrupted me and she entertained his conversation while I was still standing there checking in, mid-sentence. Instead of telling him I will be right with you. Liz allowed him to approach the counter, interrupt me and proceed to get himself And his business handled VERY POOR customer service to me. Ryan look at my car, took some photos and told me he would type it up and email it over to me in 45 minutes on Dec 29, 2025 I saw no other people in the waiting room when I was leaving so maybe something else kept his attention as I had to call back 2 hours later after my 1:00 appointment as I still had not had my estimate emailed to me. I for provided my email address reconfirmed it just to make sure they had it right and nothing. I called close to 5pm And they said they would have my estimate done the next day as they were very busy. If they were very busy indeed, a courtesy call to say hey. I didn't get your estimate to you in 45 minutes but I will get to it on tomorrow. I calles.back on the 30th. LIZ said they were very busy and behind but they would get to it. I called back 2 hours later on the 30th of December 2025 and Liz said that the owner was out sick but they would get to it. Mind you I called on December 19th. I had a 1:00 appointment on the 29th and here it was going into the 31st as I started calling on the 31st. Liz promised me they would have it by the end of the day. Not only did I not get my estimate, I didn't even get the decency of a courtesy call to let me know that they couldn't get to it. I'm writing this review on February 2, 2026 and I have yet to receive the courtesy of a decent phone call or my estimate. Do yourself a favor. Go to another body shop where you will get excellent customer service, attention to detail customer courtesy, customers follow-up and the promises kept because you surely won't get it at Gerber collection on Capital Boulevard!!! Things have really changed since Renee moved to the Cary location. Renee at the Cary/ Gerber Collision won't treat you like this. STAY AWAY...FAR AWAY from Gerber on Capital.
• JS

  Jeremy Soule

  Dec 26, 2025
  5.0
  Justin and Liz at the 2821 Capital Blvd Raleigh NC location were outstanding in their professionalism, knowledge and customer service. The work was completed before the promised date and it was excellent. I drove to this location because their work and customer service was so great. Keep up the amazing work Justin and Liz!
• SG

  Sam Graham

  Nov 4, 2025
  5.0
  Nice staff the did a great job checking with us to make sure the insurance company help with a few issues. I would recommend this location.
• CS

  Carley Smith

  Oct 23, 2025
  5.0
  I had the most extraordinary experience with Gerber. They actually care about your vehicle and the quality of their work rather than most places that provide mediocre service. They kept me updated on everything they did to my car and even finished my car earlier than expected. And the staff (special shout out to Renee) are so outgoing and attentive to your needs. Always take your car to Gerber, you won't regret it! Photos below show before and after my car accident.

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