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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.0
(415 reviews)

Business Details

406 W South St, Raleigh, NC
27601, United States
(919) 833-8788

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Raleigh, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Raleigh location today.

Location

Enterprise Rent-A-Car
406 W South St, Raleigh, NC
27601, United States

Hours

Reviews

4.0
415 reviews
5 stars
262
4 stars
44
3 stars
15
2 stars
15
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported cold and unhelpful interactions.

Reservation Issues

Frequent complaints about unfulfilled reservations, with customers arriving to find no vehicles available despite prior confirmations.

Vehicle Condition

Some customers received vehicles that were dirty or not in the expected condition, leading to dissatisfaction.

Positive Experiences

Several customers reported excellent experiences with specific staff members who went above and beyond to assist.
  • GS
    Gina Stewart
    1 day ago
    3.0
    This is downtown Raleigh. My experience wasn't the greatest; however, I'm sorry I can't remember the gentleman's name. He redeemed himself, and I appreciate that. He realized the guy who washed the car did a terrible job. But I still don't understand why he would drive that car to me! He upgraded the vehicle, which I thought was why my husband paid the extra $ a day. IDK But 🤔
  • KK
    Karen Knowles
    Feb 25, 2026
    5.0
    The personnel picked me up from the car repair shop, and transported me to their location, where I picked up the rental car. I had the car for 22 days, and there were no issues at all. When my vehicle was ready, I dropped off the rental car at their location. Since the rental car had a full tank of gas when I picked it up, I made sure that the gas tank was filled upon its return.
  • AA
    Alli Adamczyk
    Feb 13, 2026
    5.0
    Alex and Damari were absolutely wonderful. Quick, efficient, clean & great customer service. I hope not to have to utilize Enterprise for another repair to my vehicle, however if I do I will definitely choose Enterprise because of them. They deserve bonuses just off their customer service alone. Thanks again for all yalls help! 💙
  • OB
    ottie boxbow
    Feb 10, 2026
    5.0
    Efficient friendly staff. Downtown raleigh is a good place to rent from if you're located nearby
  • AE
    Adam Ezell
    Jan 12, 2026
    1.0
    Awful. Had a car reserved here after an accident for Friday. Said they didn’t have it so I could wait for one as they cleaned one. I waited, and then they wouldn’t let me pay by Apple Pay. Came back on Monday, they said they still didn’t have it despite knowing I needed a car after an accident.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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