Enterprise Rent-A-Car

Reviews

• FA

  Fredy Roger Guillen Alvarado

  Jan 1, 2026
  5.0
  Buena atencion muy amable el personal
• JB

  Jason Branch

  Dec 17, 2025
  1.0
  Vehicle selection changes upon arrival. Very rude management that tried to take me out of rental and denied service. Corporate has 2 complaints against management. Do not go to this location.
• CY

  Christopher M. Yoerger

  Dec 16, 2025
  5.0
  Matthew is a true professional: courteous, knowledgeable, customer-focused and went above-and-beyond to answer my questions and offer solutions. Thank you, Matt! Because of you, I will rent again at your location specifically if ever I choose to rent a car again :)
• CG

  Cornell Gilmore

  Dec 5, 2025
  5.0
  Thank you Matt!! Our personal vehicle overheated right when we were leaving town and we pulled into Enterprise. Matt was there and worked a miracle to help us get into a vehicle in 30min time!! He showed empathy for our unfortunate situation and continued to smile through the time and made us feel comfortable and safe. His manager showed great leadership by allowing him the ability to get us into a vehicle and maintained the professional and high quality experience that you expect from Enterprise! Again, thank you Matt!!
• MC

  M C

  Nov 21, 2025
  1.0
  I recently visited this rental car location to secure a vehicle, and I encountered what can only be described as an egregious lapse in customer service. The representative assisting me exhibited a demeanor that was markedly unfriendly and disengaged. In an effort to establish rapport, I remarked that the branch appeared short-staffed. Her curt response always immediately signaled dissatisfaction and a lack of enthusiasm for her role. During the verification process, she misread my driver’s license address, pronouncing “Place” as “Palace,” which further reflected inattentiveness. She then requested proof of insurance coverage without providing any rationale for the inquiry. Although I had recently rented from Enterprise without issue, I complied and furnished the documentation. When I noted that I had never experienced such difficulties at the airport location and mentioned my intention to leave a review, her disposition deteriorated further. She abruptly suggested we proceed to view a vehicle, only to then approach her manager and declare that she did not wish to rent to me because I “had an attitude.” This assertion was unfounded, as I had remained quiet and compliant throughout the thirty-minute verification process. The manager, Mr. Matthew Bulmer, acknowledged my concerns yet ultimately deferred to his employee, stating that while he would speak with her, he could not authorize the rental. He offered instead to arrange a vehicle at another location. While I appreciated his willingness to facilitate an alternative, his decision to prioritize loyalty to an employee over rectifying a clear service failure was deeply troubling. This incident illustrates a profound deficiency in training and professional standards. The employee’s conduct was not only unprofessional but detrimental to the company’s reputation and financial interests. Rather than reinforcing her inappropriate behavior, the manager should have corrected the situation by completing the rental himself, thereby modeling the professionalism expected in customer-facing roles. It is my view that this employee requires both remedial training and counseling to address her evident hostility toward customers. If such behavior is permitted to persist, the company risks alienating clientele and sustaining significant losses. As others have noted, there appears to be a tendency among staff to distort events in order to protect themselves when service failures occur. In stark contrast, the airport location consistently demonstrates exemplary customer service, underscoring the disparity between branches. Although traveling there was inconvenient, I ultimately secured a rental without issue further highlighting the inadequacy of the original location.

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