Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Raleigh, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Brentwood & Capital location today.
Location
Hours
Reviews
3.8
329 reviews
5 stars
198
4 stars
27
3 stars
10
2 stars
13
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and attentiveness during the rental process.
Reservation Issues
Several reviews mentioned problems with reservations, including cars not being available despite prior bookings, leading to frustration among customers.
Vehicle Condition
While some customers reported clean and well-maintained vehicles, others experienced issues with cleanliness and maintenance, including dirty cars and unpleasant odors.
Mixed Experiences
Feedback varied significantly, with some customers having excellent experiences while others reported rude service and poor handling of issues.
Communication Problems
Numerous reviews indicated a lack of effective communication regarding rental agreements, charges, and customer inquiries, leading to dissatisfaction.
- MLMark LowellNov 13, 20255.0I was pleased to have Enterprise so near to the car repair facility. Cameron, Victoria and Logan were stellar in their customer service and made me feel welcome while a short wait put me in a nice sedan. Thank you.
- IRIsabel RoseNov 5, 20251.0Terrible experience. They claimed to call, but didn't and had no vehicles to honor my online reservation. Terrible, Terrible service. Do not use this place.
- ESEugene SimpsonNov 3, 20252.0Confusion and chaos appear to rule the day here. My wife's rental was there but not cleaned. Then they gave her an SUV. She hates SUVs and told them she did not want it and insisted she be provided with the car she reserved. Finally got the car almost an hour later. She was not impressed with the people or the place.
- RLReese LoveNov 1, 20251.0My girlfriend and I rented a car from this location, and never again. I reported that I left a box of jewelry in a Buick we rented, and when I called to report it, I didn’t feel like they cared or took it seriously. I asked if they could please check the footage to see if the person who cleaned the car might have taken it. The man on the phone told me he would look into it and call me back — but he never did. It’s been a month now, and I still haven’t received a call or any kind of follow-up. That box contained thousands of dollars worth of jewelry I was taking to get cleaned. I switched cars and accidentally forgot it. I wasn’t expecting anyone to call out names — I just wanted my items back. I wish people were honest, but unfortunately, that’s not the world we live in anymore. It’s disappointing to see companies not taking theft seriously. They’re so quick to take your money, but not quick to take action when real concerns are raised. Customer service these days is just terrible. I strongly advise not renting a car from this location. If they tell you they’ll follow up, trust me — they’re just saying that to get you off the phone.
- PLPeijun LiOct 21, 20255.0I rent a car at Saturday morning 11am, which is very close to the closing time of the office. The guy is very helpful and friendly, very patient and gave a detailed introduction to the SUV car I rent.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Raleigh, NC?
Enterprise Rent-A-Car in Raleigh offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
Where is Enterprise Rent-A-Car located in Raleigh?
Enterprise Rent-A-Car is located at 2911 Capital Blvd, Raleigh, NC 27604, USA.
What are the operating hours of Enterprise Rent-A-Car at the Brentwood & Capital location?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.
Can I make a reservation online for a rental car at Enterprise Rent-A-Car?
Yes, you can reserve your rental car online at the Enterprise website through their reservation page.
What payment options are accepted at Enterprise Rent-A-Car in Raleigh?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa as payment options.
Does Enterprise Rent-A-Car offer any special discounts or deals?
Yes, Enterprise offers great weekend rates and deals that you can book online.
Is Enterprise Rent-A-Car at 2911 Capital Blvd owned by women or offer military discounts?
Yes, this location is women-owned and offers discounts for active military members.
Which nearby automotive repair shops can I visit if I need car maintenance before renting?
Dream Team Auto Care and National Dent Works are nearby automotive repair shops located close to Enterprise Rent-A-Car.
Are there other car rental agencies near Enterprise Rent-A-Car at this location?
Yes, Dollar Car Rental and Hertz Rent A Car are nearby, providing additional car rental options close to Enterprise.
What hotels are nearby if I need accommodation while renting a car at Enterprise Rent-A-Car?
Clarion Pointe Raleigh Midtown, Quality Inn North Raleigh by Choice Hotels, and City Studios are nearby hotels convenient for customers renting cars.